SDG editorial: improving life on planet earth – a call to action for service research to achieve the sustainable development goals (SDGs)

IF 3.8 4区管理学 Q2 BUSINESS

Journal of Services Marketing Pub Date : 2023-12-12 DOI:10.1108/jsm-11-2023-0425

Rebekah Russell-Bennett, Mark Scott Rosenbaum, Raymond P. Fisk, Maria M. Raciti

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引用次数: 0

Abstract

Purpose

This editorial aims to organise the 17 United Nations Sustainable Development Goals (SDGs) into seven ServCollab service research themes to provide a way forward for service research that improves human and planetary life.

Design/methodology/approach

A conceptual approach is used that draws on observations from the scholarly experience of the editors.

Findings

This editorial offers seven research themes for service researchers: services that enable the WELL-BEING of the human species; services that provide OPPORTUNITY for all humans; services that manage RESOURCES for all humans; ECONOMIC services for work and growth for all humans; services from INSTITUTIONS that offer fair and sustainable living for all humans; service ecosystems with the PLANET; and COLLABORATION services for sustainable development partnerships.

Practical implications

Service scholars are urged to pursue collaborative research that reduces suffering, improves well-being and enables well-becoming for the sustainability and prosperity of Planet Earth.

Originality/value

This editorial provides service scholars with a new framework synthesising the SDGs into research themes that help focus further service research.

查看原文本刊更多论文

可持续发展目标社论：改善地球上的生活--呼吁采取行动开展服务研究，实现可持续发展目标（SDGs）

目的本社论旨在将 17 个联合国可持续发展目标（SDGs）组织成七个 ServCollab 服务研究主题，为改善人类和地球生活的服务研究提供前进方向。研究结果本社论为服务研究人员提供了七个研究主题：促进人类福祉的服务；为全人类提供机会的服务；为全人类管理资源的服务；为全人类的工作和发展提供经济服务；为全人类提供公平和可持续生活的机构服务；与地球共存的服务生态系统；以及促进可持续发展伙伴关系的合作服务。实践意义敦促服务学者开展合作研究，以减少痛苦、改善福祉和实现福祉，促进地球的可持续发展和繁荣。原创性/价值这篇社论为服务学者提供了一个新的框架，将可持续发展目标综合为研究主题，有助于进一步聚焦服务研究。

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来源期刊

Journal of Services Marketing BUSINESS-

CiteScore

7.80

自引率

20.50%

发文量

期刊介绍： ■Customer policy and service ■Marketing of services ■Marketing planning ■Service marketing abroad ■Service quality Capturing and retaining customers in a service industry is a vastly different activity to its product-based counterpart. The fickle nature of today"s consumer is a vital factor in understanding the factors which determine successful holding of market share - and the intense competition within the sector means practitioners must keep pace with new developments if they are to outwit competitors and develop customer loyalty.