OM Forum—The Operations of Well-Being: An Operational Take on Happiness, Equity, and Sustainability

Charles J. Corbett
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Abstract

Problem definition: The meaning of life must surely be more about well-being than wealth, but what does that have to do with operations? Well-being encompasses a lot: Are we happy as individuals? Are groups treated fairly? Is society sustainable? Operations management has many impacts on well-being at each of these levels, some more obvious than others. Methodology/results: This MSOM Fellow forum article offers a wide-ranging exploration of linkages between operations and well-being. It organizes “operations” into five broad areas: pace and productivity, predictability and probability, process and prevention, performance and payment, and pollution and protection. For each of those, it explores what makes individuals (un)happy, what is fair, and what is sustainable. Managerial implications: It concludes with 7 recurrent themes for research in Operations Management.
OM 论坛--幸福的运作:对幸福、公平和可持续性的操作性思考
问题的定义:生活的意义肯定更多的是幸福而不是财富,但这与业务有什么关系呢?幸福包含很多方面:作为个人,我们幸福吗?群体是否受到公平对待?社会是否可持续发展?运营管理在上述各个层面对幸福感都有很多影响,有些影响比其他影响更明显。方法/结果:这篇 MSOM 研究员论坛文章对运营与幸福之间的联系进行了广泛的探讨。文章将 "运营 "分为五大领域:速度与生产率、可预测性与概率、流程与预防、绩效与支付,以及污染与保护。对于每一个领域,它都探讨了是什么让个人(不)幸福、什么是公平的、什么是可持续的。对管理的影响:本书最后提出了运营管理研究的 7 个经常性主题。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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