SDG commentary: economic services for work and growth for all humans

IF 3.8 4区管理学 Q2 BUSINESS

Journal of Services Marketing Pub Date : 2023-12-11 DOI:10.1108/jsm-05-2023-0201

Mahesh Subramony, Mark S. Rosenbaum

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引用次数: 1

Abstract

Purpose

The purpose of this study is to address United Nations’ sustainable development goals (SDGs) 8 and 9 from a service perspective. SDG 8 is a call to improve the dignity of service work by enhancing wages, working conditions and development opportunities while SDG 9 calls upon nations to construct resilient infrastructures, promote inclusivity and sustainability and foster innovation.

Design/methodology/approach

This study uses a bibliometric review to extract important themes from a variety of scholarly journals.

Findings

Researchers tend to investigate policy-level topics, such as national and international standards related to working conditions, while ignoring the experiences or well-being of workers occupying marginalized and low-opportunity roles in service organizations. Service researchers, educators and practitioners must collaborate to improve the state of service industries by conducting participatory action research, promoting grassroots organizing/advocacy, implementing digitized customer service and addressing workforce soft skills deficiencies.

Research limitations/implications

The authors consider how service work can be transformed into respectable employment and present four specific ways nations can enhance their service industries.

Practical implications

Economic planners can view SDGs 8 and 9 as a framework for understanding and promoting the well-being of service employees and accelerating the productivity and innovation levels of the service sector.

Originality/value

The United Nations’ SDGs are examined from a services perspective, which increases their significance in service-dominated economies.

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可持续发展目标评述：为全人类的工作和增长提供经济服务

本研究旨在从服务业的角度探讨联合国可持续发展目标（SDGs）8 和 9。可持续发展目标 8 呼吁通过提高工资、改善工作条件和增加发展机会来提高服务工作的尊严，而可持续发展目标 9 则呼吁各国建设具有复原力的基础设施，促进包容性和可持续性，并推动创新。研究结果研究人员倾向于研究政策层面的主题，如与工作条件相关的国家和国际标准，却忽视了在服务组织中担任边缘化和低机会角色的工人的经历或福祉。服务业研究人员、教育工作者和从业人员必须通力合作，通过开展参与式行动研究、促进基层组织/宣传、实施数字化客户服务以及解决劳动力软技能不足的问题，来改善服务业的现状。研究局限性/影响作者考虑了如何将服务工作转变为受人尊敬的就业，并提出了各国提升服务业的四种具体方法。实践意义经济规划者可以将可持续发展目标 8 和 9 视为了解和促进服务业员工福祉以及加快服务业生产力和创新水平的框架。原创性/价值从服务业的角度研究了联合国的可持续发展目标，这增加了其在服务业主导型经济体中的意义。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Services Marketing BUSINESS-

CiteScore

7.80

自引率

20.50%

发文量

期刊介绍： ■Customer policy and service ■Marketing of services ■Marketing planning ■Service marketing abroad ■Service quality Capturing and retaining customers in a service industry is a vastly different activity to its product-based counterpart. The fickle nature of today"s consumer is a vital factor in understanding the factors which determine successful holding of market share - and the intense competition within the sector means practitioners must keep pace with new developments if they are to outwit competitors and develop customer loyalty.