How to improve public transport usage in a medium-sized city: key factors for a successful bus system

IF 5.1 3区 工程技术 Q1 TRANSPORTATION
Shireen Al Suleiman, Adriana Cortez, Andrés Monzón, Antonio Lara
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Abstract

In recent years, the promotion and use of public transport (PT) has become key to overcoming the negative impacts of mobility, such as traffic congestion, high pollution (GHG), and traffic accidents. Improving users’ satisfaction and increasing the attractiveness of buses play an essential role in increasing PT patronage. Whilst most of the literature concentrates on large and complex bus systems, less attention has been paid to European medium-sized cities, the region’s most common urban configuration, where public transport mainly depends on bus services. To this end, a survey campaign was conducted on passengers of urban buses in Oviedo, Spain, a representative medium-sized city. An Exploratory Factor Analysis (EFA) was used to identify key user satisfaction factors. In this case, three factors were the most important: comfort and information, service performance, and integration. That was complemented by the overall satisfaction (OS) with services, which was used for ranking the importance of the factors using an ordinal logistic regression model; comfort and information appear as the most important. These findings can serve bus operators to identify service-related attributes that need more attention or investment to increase users’ satisfaction and to make the service attractive to potential users.
如何提高中等城市的公共交通使用率:公交系统成功的关键因素
近年来,推广和使用公共交通(PT)已成为克服交通拥堵、高污染(GHG)和交通事故等流动性负面影响的关键。提高乘客的满意度和增加巴士的吸引力是增加巴士乘客的关键。虽然大多数文献集中在大型和复杂的公交系统,很少关注欧洲中型城市,该地区最常见的城市配置,其中公共交通主要依赖于公交服务。为此,在具有代表性的中型城市西班牙奥维耶多,对乘坐城市公交车的乘客进行了问卷调查。探索性因素分析(EFA)用于确定关键的用户满意度因素。在这种情况下,三个因素是最重要的:舒适和信息,服务性能和集成。这是对服务的总体满意度(OS)的补充,该满意度用于使用有序逻辑回归模型对因素的重要性进行排序;舒适和信息似乎是最重要的。这些发现可以帮助公交运营商识别需要更多关注或投资的服务相关属性,以提高用户满意度,并使服务对潜在用户具有吸引力。
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来源期刊
European Transport Research Review
European Transport Research Review Engineering-Mechanical Engineering
CiteScore
8.60
自引率
4.70%
发文量
49
审稿时长
13 weeks
期刊介绍: European Transport Research Review (ETRR) is a peer-reviewed open access journal publishing original high-quality scholarly research and developments in areas related to transportation science, technologies, policy and practice. Established in 2008 by the European Conference of Transport Research Institutes (ECTRI), the Journal provides researchers and practitioners around the world with an authoritative forum for the dissemination and critical discussion of new ideas and methodologies that originate in, or are of special interest to, the European transport research community. The journal is unique in its field, as it covers all modes of transport and addresses both the engineering and the social science perspective, offering a truly multidisciplinary platform for researchers, practitioners, engineers and policymakers. ETRR is aimed at a readership including researchers, practitioners in the design and operation of transportation systems, and policymakers at the international, national, regional and local levels.
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