{"title":"Digital transformation in tourism and hospitality industry: a literature review of blockchain, financial technology, and knowledge management","authors":"Silvia Ratna, Saide Saide, Afifah Mesha Putri, Richardus Eko Indrajit, Didi Muwardi","doi":"10.1108/emjb-04-2023-0118","DOIUrl":null,"url":null,"abstract":"<h3>Purpose</h3>\n<p>This study aims to provide a new overview and opportunities of blockchain (BCT), financial technology (fintech) and knowledge management (KM) over the past ten years. Its focus is on their potential to drive new value creation and innovation processes within the digital landscape of the tourism and hospitality.</p><!--/ Abstract__block -->\n<h3>Design/methodology/approach</h3>\n<p>This systematic literature review and sociotechnical approach employs a literature analysis, analyzing and synthesizing 62 relevant articles published in the past decade form e-databases (Web of Science and Scopus).</p><!--/ Abstract__block -->\n<h3>Findings</h3>\n<p>This study reveals that researchers frequently discuss the potential advantages and challenges of BCT, fintech and KM in this industry. These include establishing systems that prioritize transparency and traceability, addressing blockchain security concerns, enhancing financial transaction efficiency and trustworthiness, and promoting innovation and improvement through KM strategies. Furthermore, this review suggests that the application of blockchain, fintech and KM has the potential to create new markets and opportunities in the tourism and hospitality industry. This study provides insights into the state and implementation of technology-based and knowledge-based for tourism and hospitality in times of crisis and digitization era.</p><!--/ Abstract__block -->\n<h3>Practical implications</h3>\n<p>Shifting to new lens (refers to sociotechnical theory), from technology adoption strategy, it is important to stay updated with emerging technologies such as BCT and fintech and upcoming technologies trends must align with tourism and hospitality business objectives, customer expectations and market demands. From the socio-dimension, KM is not confined to technological tools alone. Instead, it is a strategic approach that emphasizes fostering a culture of open communication, collaboration and knowledge sharing within the team of tourism and hospitality industry.</p><!--/ Abstract__block -->\n<h3>Originality/value</h3>\n<p>Through a literature review approach, this study establishes a new foundation in tourism and hospitality such as analyzing research gaps, understanding benefits and challenges, supporting methodologies/theoretical frameworks and informing the future research opportunities. Additionally, a novel contribution is the inclusion of sociotechnical approach that is allocated into socio or knowledge resources perspective (knowledge management), and technical or technology perspective (blockchain and fintech) that drives tourism and hospitality innovation.</p><!--/ Abstract__block -->","PeriodicalId":46475,"journal":{"name":"EuroMed Journal of Business","volume":"17 1","pages":""},"PeriodicalIF":3.8000,"publicationDate":"2023-11-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"EuroMed Journal of Business","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1108/emjb-04-2023-0118","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"BUSINESS","Score":null,"Total":0}
引用次数: 0
Abstract
Purpose
This study aims to provide a new overview and opportunities of blockchain (BCT), financial technology (fintech) and knowledge management (KM) over the past ten years. Its focus is on their potential to drive new value creation and innovation processes within the digital landscape of the tourism and hospitality.
Design/methodology/approach
This systematic literature review and sociotechnical approach employs a literature analysis, analyzing and synthesizing 62 relevant articles published in the past decade form e-databases (Web of Science and Scopus).
Findings
This study reveals that researchers frequently discuss the potential advantages and challenges of BCT, fintech and KM in this industry. These include establishing systems that prioritize transparency and traceability, addressing blockchain security concerns, enhancing financial transaction efficiency and trustworthiness, and promoting innovation and improvement through KM strategies. Furthermore, this review suggests that the application of blockchain, fintech and KM has the potential to create new markets and opportunities in the tourism and hospitality industry. This study provides insights into the state and implementation of technology-based and knowledge-based for tourism and hospitality in times of crisis and digitization era.
Practical implications
Shifting to new lens (refers to sociotechnical theory), from technology adoption strategy, it is important to stay updated with emerging technologies such as BCT and fintech and upcoming technologies trends must align with tourism and hospitality business objectives, customer expectations and market demands. From the socio-dimension, KM is not confined to technological tools alone. Instead, it is a strategic approach that emphasizes fostering a culture of open communication, collaboration and knowledge sharing within the team of tourism and hospitality industry.
Originality/value
Through a literature review approach, this study establishes a new foundation in tourism and hospitality such as analyzing research gaps, understanding benefits and challenges, supporting methodologies/theoretical frameworks and informing the future research opportunities. Additionally, a novel contribution is the inclusion of sociotechnical approach that is allocated into socio or knowledge resources perspective (knowledge management), and technical or technology perspective (blockchain and fintech) that drives tourism and hospitality innovation.
本研究旨在为区块链(BCT)、金融科技(fintech)和知识管理(KM)在过去十年中的发展提供一个新的概述和机遇。它的重点是他们在旅游和酒店业的数字景观中推动新的价值创造和创新过程的潜力。设计/方法/方法:这种系统的文献综述和社会技术方法采用文献分析，分析和综合了过去十年在电子数据库(Web of Science和Scopus)中发表的62篇相关文章。本研究显示，研究人员经常讨论BCT、金融科技和知识管理在该行业的潜在优势和挑战。其中包括建立优先考虑透明度和可追溯性的系统，解决区块链安全问题，提高金融交易效率和可信度，以及通过知识管理战略促进创新和改进。此外，这篇综述表明，区块链、金融科技和知识管理的应用有可能在旅游和酒店业创造新的市场和机会。本研究对危机时代和数字化时代旅游酒店业的技术型和知识型的现状和实施提供了深刻的见解。从技术采用战略转向新的视角(指社会技术理论)，重要的是要跟上新兴技术，如BCT和金融科技，即将到来的技术趋势必须与旅游和酒店业务目标、客户期望和市场需求保持一致。从社会维度来看，知识管理并不仅仅局限于技术工具。相反，它是一种战略方法，强调在旅游和酒店业的团队中培养开放的沟通、协作和知识共享的文化。原创性/价值通过文献回顾的方法，本研究建立了一个新的基础在旅游和酒店，如分析研究差距，了解利益和挑战，支持方法/理论框架，并告知未来的研究机会。此外，一个新颖的贡献是纳入社会技术方法，分配到社会或知识资源视角(知识管理)和技术或技术视角(区块链和金融科技)，推动旅游和酒店创新。
期刊介绍：
The EuroMed Journal of Business (EMJB) is the premier publication facilitating dialogue among researchers from Europe and the Mediterranean. It plays a vital role in generating and disseminating knowledge about various business environments and trends in this region. By offering an up-to-date overview of emerging business practices in specific countries, EMJB serves as a valuable resource for its readers.
As the official journal of the EuroMed Academy of Business, EMJB is committed to reflecting the economic growth seen in the European-Mediterranean region. It aims to be a focused and targeted business journal, highlighting environmental opportunities, threats, and marketplace developments in the area. Through its efforts, EMJB promotes collaboration and open dialogue among diverse research cultures and practices.
EMJB serves as a platform for debating and disseminating research findings, new research areas and techniques, conceptual developments, and practical applications across various business segments. It seeks to provide a forum for discussing new ideas in business, including theory, practice, and the issues that arise within the field.
求助内容：
应助结果提醒方式：
京公网安备 11010802042870号
