Key factors of labour relations and conflict management for the generation of employee engagement. The case of hotel organisations

IF 6.2 3区 管理学 Q1 BUSINESS
Jose Antonio Vicente Pascual, Maria del Carmen Paradinas Márquez
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Abstract

The aim of the study is to identify the variables relating to the management of labour relations and conflicts that occur within hotel companies and how these enable the generation of employee engagement. A quantitative approach is presented in which a multiple linear regression is used to identify those variables with the greatest influence in making the people who make up the organisation feel committed to it. The tool used to collect information was a questionnaire made up of 56 items measured on a Likert scale and completed by workers with at least 5 years' experience in the sector. Among the variables that generate greater engagement, the following stand out: feeling informed, the possibility of reconciling work and family life, fair pay, pride in belonging, a clear vision of the job or the option of complaining in the event of unfair treatment. There is scope for companies to increase this engagement by including social benefits, the possibility of teleworking or emotional pay.

Abstract Image

员工敬业度产生的劳资关系和冲突管理的关键因素。以酒店组织为例
该研究的目的是确定与酒店公司内部发生的劳资关系和冲突管理相关的变量,以及这些变量如何使员工敬业度产生。提出了一种定量方法,其中使用多元线性回归来确定那些对组成组织的人感到致力于组织的最大影响的变量。收集信息的工具是一份问卷,由56个项目组成,以李克特量表测量,由在该部门至少有5年经验的工人完成。在产生更大敬业度的变量中,以下因素尤为突出:感觉信息灵通、协调工作和家庭生活的可能性、公平的薪酬、归属感的自豪感、对工作的清晰愿景,或者在遭遇不公平待遇时可以选择抱怨。公司可以通过加入社会福利、远程办公或情感薪酬的可能性来提高这种参与度。
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来源期刊
CiteScore
12.50
自引率
3.60%
发文量
29
期刊介绍: The International Entrepreneurship and Management Journal (IEMJ) publishes high quality manuscripts dealing with entrepreneurship, broadly defined, and the management of entrepreneurial organizations. The journal will expand the study of entrepreneurship and management by publishing innovative articles based on different perspectives using a variety of methodological approaches and showing the practical implications of the research for its readership. IEMJ is unique; providing a multi-disciplinary forum for researchers, scholars, consultants, entrepreneurs, businessmen, managers and practitioners in the field of entrepreneurship. The journal covers the relationship between management and entrepreneurship including both conceptual and empirical papers, leading to an improvement in the understanding of international entrepreneurial perspectives of the organisations concerned. Entrepreneurial studies are important in creating new economic activity that in turn increases innovation, employment, economic wealth and growth. The journal focuses on the diverse and complex characteristics of entrepreneurship in SMEs and large companies in local, regional, national or international markets that lead to competitiveness in the face of the effects of globalization. Though preference will be given to manuscripts that are international in scope, papers focused on domestic contexts and issues are welcome also, in order to facilitate the sharing of knowledge and potential generalizability of findings worldwide. IEMJ will publish original papers which contribute to the advancement of the field of entrepreneurship and the interface between management and entrepreneurship, as well as articles on business corporate strategy and government economic policy. On occasions, the journal will also feature case studies of successful firms or other cases having important practical implications. The journal places great emphasis on the quality of the papers it publishes. Submission of a paper will imply that it contains original unpublished work and is not being submitted for publication elsewhere. Officially cited as: Int Entrep Manag J
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