{"title":"Tourism safety on train systems: A case study on electronic word-of-mouth in Spain, Italy and Greece","authors":"Chin-Han Lin, Jordi Arcos-Pumarola, Nayra Llonch-Molina","doi":"10.1057/s41284-023-00405-1","DOIUrl":null,"url":null,"abstract":"<p>The risks that tourists perceive during their travels are relevant for their travel experience. Thus, safety has become one of the most important issues not only for travellers, but also for the tourism industry and all its related stakeholders. The reason for safety being prioritised is that tourists share their experiences online, thus forming tourism electronic word-of-mouth (eWOM), which has a definite impact on the tourism destination image (TDI) and influencing future tourists. Therefore, it is relevant to analyse travel reviews to explore, identify and tackle the problems of tourism destination. This paper focuses on analysing the online travel reviews related to the safety issues within the rail systems of three specific destinations. For many visitors, the train network is the first point of contact for tourists with the destinations and have a significant impact on their experience. The content analysis of online travel reviews aims to reveal the factors that influence tourism safety perception, allowing some specific recommendations for destination management organisations to improve tourists’ experience and the projected image of destination in terms of safety.</p>","PeriodicalId":47023,"journal":{"name":"Security Journal","volume":"15 1","pages":""},"PeriodicalIF":0.2000,"publicationDate":"2023-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Security Journal","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1057/s41284-023-00405-1","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"0","JCRName":"LANGUAGE & LINGUISTICS","Score":null,"Total":0}
引用次数: 0
Abstract
The risks that tourists perceive during their travels are relevant for their travel experience. Thus, safety has become one of the most important issues not only for travellers, but also for the tourism industry and all its related stakeholders. The reason for safety being prioritised is that tourists share their experiences online, thus forming tourism electronic word-of-mouth (eWOM), which has a definite impact on the tourism destination image (TDI) and influencing future tourists. Therefore, it is relevant to analyse travel reviews to explore, identify and tackle the problems of tourism destination. This paper focuses on analysing the online travel reviews related to the safety issues within the rail systems of three specific destinations. For many visitors, the train network is the first point of contact for tourists with the destinations and have a significant impact on their experience. The content analysis of online travel reviews aims to reveal the factors that influence tourism safety perception, allowing some specific recommendations for destination management organisations to improve tourists’ experience and the projected image of destination in terms of safety.
期刊介绍：
The?Security Journal?is a dynamic publication that keeps you informed about the latest developments and techniques in security management. Written in an accessible style it is the world's premier peer-reviewed journal for today's security researcher and professional. The journal is affiliated to ASIS International and has an advisory board which includes representatives from major associations expert practitioners and leading academics.The?Security Journal?publishes papers at the cutting edge in developing ideas and improving practice focusing on the latest research findings on all aspects of security. Regular features include personal opinions and informed comment on key issues in security as well as incisive reviews of books videos and official reports.What are the benefits of subscribing?Learn from evaluations of the latest security measures policies and initiatives; keep up-to-date with new techniques for managing security as well as the latest findings and recommendations of independent research; understand new perspectives and how they inform the theory and practice of security management.What makes the journal distinct?Articles are jargon free and independently refereed; papers are at the cutting edge in developing ideas and improving practice; we have appointed an Advisory Board which includes representatives from leading associations skilled practitioners and the world's leading academics.How does the journal inform?The?Security Journal?publishes innovative papers highlighting the latest research findings on all aspects of security; incisive reviews of books videos and official reports; personal opinions and informed comment on key issues.Topics covered include:fraudevaluations of security measuresshop theftburglaryorganised crimecomputer and information securityrepeat victimisationviolence within the work placeprivate policinginsuranceregulation of the security industryCCTVtaggingaccess controlaviation securityhealth and safetyarmed robberydesigning out crimesecurity staffoffenders' viewsPlease note that the journal does not accept technical or mathematic submissions or research based on formulas or prototypes.
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