Empowering the Radiation Oncology Triage Nurse Role: A Single-Center Analysis.

IF 1.3 4区 医学 Q3 NURSING
Benjamin W Weber, Grace C Blitzer, Colin M Harari, Shari L Ruesga, Karol J Huenerberg, Bethany Anderson, Jessica M Schuster
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引用次数: 0

Abstract

Background: Triage nurses play a crucial role in addressing patient telephone calls. However, topics that radiation oncology (RO) triage nurses encounter have not been thoroughly investigated.

Objectives: This project established baseline patient issues addressed via telephone by RO triage nurses in a clinically busy academic RO department; identified themes and potential areas for workflow improvement; and evaluated interprofessional perceptions of RO triage from nurses, physicians, and radiation therapists.

Methods: This two-part study was conducted from September through November 2021 using a retrospective chart review that analyzed patient communications to the RO nurse triage line. Physicians, nurses, and radiation therapists completed an online survey about their experiences with nurse triage.

Findings: Analysis revealed 13 message themes, with scheduling questions being the most common theme. Survey results indicated that average provider satisfaction with the effectiveness of triage was 3 of 5, perceived triage nurse preparedness to resolve encounters was 3 of 5, and perception of the triage program by physicians was 2.4 of 5.

授权放射肿瘤学分诊护士的角色:单中心分析。
背景:分诊护士在处理病人电话方面起着至关重要的作用。然而,放射肿瘤学(RO)分诊护士遇到的话题还没有被彻底调查。目的:本项目建立了一个临床繁忙的学术RO部门的RO分诊护士通过电话解决的基线患者问题;确定工作流程改进的主题和潜在领域;并评估了护士、医生和放射治疗师对RO分诊的跨专业看法。方法:这项由两部分组成的研究于2021年9月至11月进行,采用回顾性图表审查,分析患者与RO护士分诊线的沟通。医生、护士和放射治疗师完成了一项关于护士分诊经验的在线调查。结果:分析揭示了13个消息主题,其中最常见的主题是日程安排问题。调查结果表明,提供者对分诊有效性的平均满意度为3分(满分5分),感知分诊护士解决遭遇的准备为3分(满分5分),医生对分诊计划的感知为2.4分(满分5分)。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
1.70
自引率
9.10%
发文量
127
审稿时长
6-12 weeks
期刊介绍: The Clinical Journal of Oncology Nursing (CJON) is an official publication of the Oncology Nursing Society (ONS) and is directed to the practicing nurse specializing in the care of patients with an actual or potential diagnosis of cancer. CJON is a vehicle to promote the mission of ONS, which is to advance excellence in oncology nursing and quality cancer care. The CJON mission is twofold: to provide practical information necessary to care for patients and their families across the cancer continuum and to develop publication skills in oncology nurses.
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