The Impact of Information and Communication Technologies on Job Demands and Job Control

IF 1.7 4区 心理学 Q2 PSYCHOLOGY, MULTIDISCIPLINARY
Joseph Medzo-M’engone, Marc-Éric Bobillier Chaumon, Marie Préau, Florent Lheureux
{"title":"The Impact of Information and Communication Technologies on Job Demands and Job Control","authors":"Joseph Medzo-M’engone, Marc-Éric Bobillier Chaumon, Marie Préau, Florent Lheureux","doi":"10.1024/2673-8627/a000048","DOIUrl":null,"url":null,"abstract":"Abstract: Introduction: Using the job demands control support (JDCS) model, we examined the impact of introducing information and communication technologies (ICTs) on the working conditions of civil servants in a major public institution in Gabon. We hypothesized that perceived ICT usability moderates the temporal beneficial/detrimental (dis)continuity of job demands and job control before and after their introduction. For exploratory and complementary purposes, we also investigated changes in social support. Methods: To this end, we conducted a quantitative two-wave longitudinal study of 162 civil servants, with measures before and after the introduction of ICTs for one subsample, and compared them to another subsample for which ICTs had not already been introduced (control group). Results: At baseline (T1), the two subsamples were similar regarding JDCS variables; at follow-up (T2), civil servants without ICTs reported, on average, a slight increase in job demand and a strong decrease in job control, whereas civil servants with newly introduced ICTs reported unchanged levels of job demand and job control. Similar observations, albeit of a lesser magnitude, occurred for social support. The analyses revealed that perceived usability marginally moderated the temporal stability of job control, whereas high job control at T1 favored similarly high job control at T2 only when ICTs were perceived as very highly usable. Discussion and Conclusion: The discussion addresses the possible existence of a downward social comparison effect for civil servants without ICTs, suggests the likely role of coping strategies to explain the mixed results, examines the study contributions and limitations, and delineates practical implications.","PeriodicalId":29838,"journal":{"name":"European Journal of Psychology Open","volume":null,"pages":null},"PeriodicalIF":1.7000,"publicationDate":"2023-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"European Journal of Psychology Open","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1024/2673-8627/a000048","RegionNum":4,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"PSYCHOLOGY, MULTIDISCIPLINARY","Score":null,"Total":0}
引用次数: 0

Abstract

Abstract: Introduction: Using the job demands control support (JDCS) model, we examined the impact of introducing information and communication technologies (ICTs) on the working conditions of civil servants in a major public institution in Gabon. We hypothesized that perceived ICT usability moderates the temporal beneficial/detrimental (dis)continuity of job demands and job control before and after their introduction. For exploratory and complementary purposes, we also investigated changes in social support. Methods: To this end, we conducted a quantitative two-wave longitudinal study of 162 civil servants, with measures before and after the introduction of ICTs for one subsample, and compared them to another subsample for which ICTs had not already been introduced (control group). Results: At baseline (T1), the two subsamples were similar regarding JDCS variables; at follow-up (T2), civil servants without ICTs reported, on average, a slight increase in job demand and a strong decrease in job control, whereas civil servants with newly introduced ICTs reported unchanged levels of job demand and job control. Similar observations, albeit of a lesser magnitude, occurred for social support. The analyses revealed that perceived usability marginally moderated the temporal stability of job control, whereas high job control at T1 favored similarly high job control at T2 only when ICTs were perceived as very highly usable. Discussion and Conclusion: The discussion addresses the possible existence of a downward social comparison effect for civil servants without ICTs, suggests the likely role of coping strategies to explain the mixed results, examines the study contributions and limitations, and delineates practical implications.
信息通信技术对工作需求和工作控制的影响
摘要:引言:利用工作需求控制支持(JDCS)模型,我们研究了加蓬一家大型公共机构引入信息通信技术(ict)对公务员工作条件的影响。我们假设感知ICT可用性调节了工作需求和工作控制引入前后的时间有益/有害(非)连续性。为了探索和补充的目的,我们还调查了社会支持的变化。方法:为此,我们对162名公务员进行了定量的两波纵向研究,对一个子样本进行了引入信息通信技术前后的测量,并将其与尚未引入信息通信技术的另一个子样本(对照组)进行了比较。结果:在基线(T1)时,两个子样本在JDCS变量方面相似;在随访(T2)中,未使用信息通信技术的公务员报告的工作需求平均略有增加,工作控制大幅下降,而新引入信息通信技术的公务员报告的工作需求和工作控制水平保持不变。类似的观察结果也出现在社会支持方面,尽管规模较小。分析显示,感知可用性对作业控制的时间稳定性有轻微的调节作用,而只有当信息通信技术被认为是非常高的可用性时,T1的高作业控制才有利于T2的高作业控制。讨论与结论:本文讨论了没有信息通信技术的公务员可能存在向下的社会比较效应,提出了应对策略在解释混合结果中的可能作用,检验了研究的贡献和局限性,并描述了实际意义。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
求助全文
约1分钟内获得全文 求助全文
来源期刊
European Journal of Psychology Open
European Journal of Psychology Open PSYCHOLOGY, MULTIDISCIPLINARY-
CiteScore
2.20
自引率
8.30%
发文量
9
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
确定
请完成安全验证×
copy
已复制链接
快去分享给好友吧!
我知道了
右上角分享
点击右上角分享
0
联系我们:info@booksci.cn Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术官方微信