Using the best - worst scale to assess the relative impact of these behaviors on other passengers on the same flight: The disruptive passenger behavior

IF 0.7 Q4 ENGINEERING, AEROSPACE
Quynh Thi Nhu Phan, Vi Tran, Nhan Huu Huynh, Thao Phuong Huynh, Duc Nhan Ho
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引用次数: 0

Abstract

A method called the best-worst scaling method is proposed to overcome these problems by asking respondents to make tradeoffs among the variables being assessed. This paper raises issues in respect of supplementing and developing a block of disruptive behaviors exhibited by passengers during flights and assesses the impact of these behaviors on other passengers. To illustrate the proposed method and evaluate its performance, we surveyed 240 passengers, and data from 203 survey samples were analyzed. The data analysis results revealed three behaviors that were considered the most disruptive, including (1) Threatening and causing distress, (2) Harassment and disrupting public order, and (3) Creating unsanitary conditions. This can be considered a suitable explanation with the high safety requirements of the air transport service, and the context of high expectation of post-covid hygiene and epidemiology.
使用最佳-最差量表来评估这些行为对同一航班上其他乘客的相对影响:破坏性乘客行为
提出了一种称为最佳最差缩放法的方法,通过要求受访者在被评估的变量之间进行权衡来克服这些问题。本文提出了关于补充和发展乘客在飞行中表现出的破坏性行为块的问题,并评估这些行为对其他乘客的影响。为了说明所提出的方法并评估其性能,我们调查了240名乘客,并分析了203个调查样本的数据。数据分析结果显示,三种行为被认为是最具破坏性的,包括(1)威胁和造成痛苦,(2)骚扰和扰乱公共秩序,以及(3)创造不卫生的条件。考虑到航空运输服务的高安全要求,以及对covid - 19后卫生和流行病学的高期望,这可以被认为是一个合适的解释。
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来源期刊
CiteScore
1.60
自引率
12.50%
发文量
15
审稿时长
4 weeks
期刊介绍: The International Journal of Aviation, Aeronautics, and Aerospace (IJAAA) is a peer-reviewed publication for scholars from a variety of backgrounds including educators, industry personnel, and government researchers. The editorial focus is on the global issues that are currently facing the aviation, aeronautics, and aerospace segments. Example subject areas that would be appropriate for inclusion in the journal are: Underrepresented groups in aviation/aerospace Current aviation problems and solutions (e.g. NextGen, airport delays) Space launch and operations/missions Air traffic control Aeronautical engineering Unmanned systems Government research in aviation/aerospace Sciences, Technology, Engineering, and Mathematics (STEM) education Crew and general resource management Aviation/aeronautics/aerospace primary, secondary, and higher education Aviation/aerospace manufacturing Aviation/aerospace safety Aviation/aerospace security Aviation/aerospace training Aviation/aerospace education Aviation/aerospace meteorology Aviation/aerospace navigation and avionics systems Aviation/aerospace maintenance Aviation/aerospace finance and management Aviation/aerospace logistics Aviation/aerospace legislation and regulation Aviation/aerospace medicine
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