FACTORS AFFECTING SPEED OF SERVICE WITH WORK ENGAGEMENT AS INTERVENING VARIABLES IN PHARMACEUTICAL INSTALLATIONS

Jurnal ASET Akuntansi Riset Pub Date : 2023-09-30 DOI:10.37641/riset.v5i2.190

Kurniasih Kurniasih, Mulyati Mulyati, Zuriyati Ulfa, Misan Cahyana, Mintarsi Mintarsi, Rokiah Kusumapradja

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Abstract

This research is based on the dynamics of waiting time for drugs in 2021 which are not under regulatory standards. The purpose of this study was to empirically reveal the influence of HRM functions and facilities on the speed of drug waiting time service with work engagement as an intervening variable. The research design used a cross-sectional study and made 50 pharmacy installation officers the unit of analysis. The results of the study prove that the human resources management (HRM) function and facilities have a positive and significant effect on work engagement, the HRM function, facilities and work engagement have a positive and significant effect on the speed of service waiting time for drugs, and work engagement provides a positive intervention on the relationship between HRM functions and facilities on the speed of service time to wait for medicine. Work engagement is a psychological condition in which individuals are fully committed to helping the organization achieve its goals; with work engagement, pharmacy installation officers will try to meet the organization's expectations of speeding up drug waiting times according to applicable standards.

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以工作投入为干预变量影响服务速度的因素

这项研究是基于2021年未达到监管标准的药物等待时间的动态。本研究旨在以工作投入为中介变量，实证揭示人力资源管理职能和设施对药品等待时间服务速度的影响。本研究设计采用横断面研究，以50名药房安装人员为分析单位。研究结果证明，人力资源管理(HRM)功能和设施对工作投入有正向显著影响，人力资源管理功能、设施和工作投入对药品服务等待时间速度有正向显著影响，工作投入对人力资源管理功能和设施对药品服务等待时间速度的关系有正向干预作用。工作投入是指个人完全致力于帮助组织实现其目标的一种心理状态;有了工作投入，药房安装人员将努力满足组织的期望，根据适用的标准加快药物等待时间。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Jurnal ASET Akuntansi Riset

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审稿时长

6 weeks