LEAN 4.0 AND INNOVATION IN THE MARITIME SERVICE MANAGEMENT: AN AGENDA FOR FUTURE STUDIES

Abstract

The maritime economy has a significant impact on the global economy and its strength continues to grow as new methods and technologies are integrated. Aiming to contribute to this process, this study carried out a literature review according to the Systematic Search Flow (SSF) method and content analysis based on Bardin (2011), with this review aiming to propose an agenda for future studies on the management of the maritime service, aligning innovation in the perspective of Lean 4.0. Lean 4.0 demonstrates itself as a strategy for innovation in the maritime economy, from the perspective of technologies arising from Industry 4.0, the Lean Thinking approach, the complementarity of resources via value co-creation, and management focused on sustainability. However, it was possible to identify that innovations have been sought only as a way to get pregnant, while the social side has been relegated. Aiming to improve this scenario, the article contributes to both public and private sector organizations, in order to guide actions to reduce environmental impacts and encourage innovation based on Lean 4.0. Related to the exposed technologies, new services, and experiences can be provided to actors in the sector and society in general. The research findings present guidelines for future studies from the perspective of the maritime service from the perspective of the Lean 4.0 concept, in addition to the adopted method has proved to be an aggregator, and can be replicated in other areas of knowledge.