Unraveling real-time mobile connectivity paradox and emotional ambivalence: a quasi-experimental design from a multi-source perspective

IF 4.9 3区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE
Yubing Sui, Adeel Luqman, Manish Unhale, Francesco Schiavone, Maria Teresa Cuomo
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Abstract

Purpose This study develops and validates a theoretical model of real-time mobile connectivity, examining how employees' perceptions of their relationship with supervisors influence their emotional experiences. Through quasi-experiments, the authors investigate the behavioral patterns and emotional responses associated with real-time mobile connectivity in organizations, with a focus on messaging apps that indicate message read status. Specifically, they explore how supervisors' attentiveness or inattentiveness in mobile connectivity impacts emotional ambivalence (anxiety and pride) among subordinates. Additionally, they examine the downstream effects of this emotional ambivalence on employees' workplace thriving and job performance across various dimensions. Design/methodology/approach To address the paradox of real-time mobile connectivity, a quasi-experimental design involving 320 team members from 46 teams was implemented. Multi-level structural equation modeling was employed to analyze within-person variance and evaluate the proposed hypotheses. Findings The findings indicate that employees who do not receive timely indications from their supervisors are more likely to experience elevated levels of anxiety, while those who receive prompt indications experience a sense of pride. Moreover, the indirect effects of the real-time mobile connectivity paradox on employee performance, mediated by anxiety (negatively) and pride (positively), are fully explained through workplace thriving. Research limitations/implications This study provides insights into the emotional ambivalence experienced in the workplace due to real-time mobile connectivity, highlighting its implications for organizational competitiveness. Integrating resource conservation theory and cognitive appraisal theory of emotion, the study explores the mediating role of workplace thriving and the impact on employee performance through pride and anxiety. Generalizability requires considering organizational settings and cultural contexts while acknowledging limitations such as a focus on messaging apps and specific samples. Future research should explore these dynamics in diverse contexts and identify additional factors influencing the relationship between real-time mobile connectivity and employee outcomes. Practical implications This study provides valuable insights for managers regarding the significance of message indications, as their attentiveness can elicit emotional reactions from employees that subsequently impact workplace thriving and job performance. Originality/value This study pioneers the exploration of the paradox of real-time mobile connectivity in the workplace, uncovering the discrete emotions experienced by employees. Furthermore, it elucidates the subsequent opposing effects on workplace thriving and job performance, contributing to the existing literature and knowledge in this area.
解开实时移动连接悖论和情感矛盾:从多源角度的准实验设计
本研究开发并验证了一个实时移动连接的理论模型,考察了员工对他们与主管关系的感知如何影响他们的情感体验。通过准实验,作者研究了组织中与实时移动连接相关的行为模式和情绪反应,重点是显示消息阅读状态的消息传递应用程序。具体而言,他们探讨了主管对移动连接的关注或不关注如何影响下属的情绪矛盾心理(焦虑和骄傲)。此外,他们还从各个方面考察了这种情绪矛盾对员工工作场所繁荣和工作绩效的下游影响。设计/方法/方法为了解决实时移动连接的悖论,我们实施了一项准实验设计,涉及来自46个团队的320名团队成员。采用多层次结构方程模型对人内方差进行分析,并对提出的假设进行评估。研究结果表明,那些没有及时得到上级指示的员工更容易感到焦虑,而那些及时得到上级指示的员工则会感到自豪。此外,实时移动连接悖论对员工绩效的间接影响,由焦虑(负向)和自豪感(正向)介导,可以通过工作场所繁荣得到充分解释。研究局限/启示本研究提供了对由于实时移动连接而在工作场所经历的情感矛盾心理的见解,突出了其对组织竞争力的影响。本研究结合资源保护理论和情绪认知评价理论,探讨了工作场所繁荣的中介作用及其通过骄傲和焦虑对员工绩效的影响。概括性需要考虑组织环境和文化背景,同时承认局限,比如专注于消息应用程序和特定样本。未来的研究应该在不同的背景下探索这些动态,并确定影响实时移动连接与员工结果之间关系的其他因素。本研究为管理者提供了关于信息指示的重要性的宝贵见解,因为他们的注意力可以引起员工的情绪反应,从而影响工作场所的繁荣和工作绩效。独创性/价值本研究率先探索了工作场所中实时移动连接的悖论,揭示了员工所经历的离散情绪。此外,它阐明了随后对工作场所繁荣和工作绩效的相反影响,有助于该领域的现有文献和知识。
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来源期刊
Information Technology & People
Information Technology & People INFORMATION SCIENCE & LIBRARY SCIENCE-
CiteScore
8.20
自引率
13.60%
发文量
121
期刊介绍: Information Technology & People publishes work that is dedicated to understanding the implications of information technology as a tool, resource and format for people in their daily work in organizations. Impact on performance is part of this, since it is essential to the well being of employees and organizations alike. Contributions to the journal include case studies, comparative theory, and quantitative research, as well as inquiries into systems development methods and practice.
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