The moderating effect of perceived transparency and accountability on the adoption of mobile government services

IF 0.7 4区管理学 Q3 COMMUNICATION

International Journal of Mobile Communications Pub Date : 2023-01-01 DOI:10.1504/ijmc.2023.127373

Isaac Kofi Mensah, Samuel Adams, Chuanyong Luo

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引用次数: 3

Abstract

This paper examined the moderating impact of perceived transparency and accountability (PTA) on the adoption of mobile government services. The technology acceptance model (TAM) was used as the theoretical foundation and the data analysis was completed with SPSS and SmartPLS. The study was based on data collected from 320 Chinese college students in the city of Ganzhou. The results demonstrate that PTA does not moderate the impact of perceived usefulness and trust in government on the intention to adopt mobile government services. However, PTA showed a significant moderating effect on the relationship between both perceived ease of use and citizen empowerment on the intention to use mobile government services. It was also revealed that while perceived usefulness was not a significant predictor of the intention to use mobile government services, it was, however, a significant determinant of trust in government. Contrary to our expectations both citizen empowerment and trust in government do not predict the intention to use mobile government services. The managerial and theoretical implications of these results are deliberated.

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感知透明度和问责制对采用流动政府服务的调节作用

本文考察了感知透明度和问责制(PTA)对移动政府服务采用的调节作用。以技术接受模型(TAM)为理论基础，采用SPSS和SmartPLS软件完成数据分析。这项研究基于从赣州市320名中国大学生中收集的数据。结果表明，PTA并没有调节感知有用性和对政府的信任对采用移动政府服务意愿的影响。然而，PTA对感知易用性和公民赋权对使用流动政府服务意愿之间的关系显示出显著的调节作用。研究还显示，虽然感知有用性不是使用移动政府服务意愿的重要预测因素，但它是对政府信任的重要决定因素。与我们的预期相反，公民赋权和对政府的信任都不能预测使用移动政府服务的意图。这些结果的管理和理论意义进行了审议。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Mobile Communications COMMUNICATION-

自引率

12.50%

发文量

期刊介绍： The world of mobile communications is not a trend, but a phenomenon. IJMC, a fully refereed journal, publishes articles that present current practice and theory of mobile communications, mobile technology, and mobile commerce applications. Topics covered include Integrated mobile marketing communications Wireless advertising/CRM Telematics, pervasive computing Incoming/outgoing wireless links Location management Diffusion, security, efficacy, interaction/integration Metric mobile business enterprises PDAs in services delivery M-/u-business models, m-/u-commerce Digital office, groupware, roomware Mobile ad hoc networking, wireless information assurance Nomadic/portable communications Cross-cultural mobile communications Teaching mobile communication applications Mobile/handheld devices in the classroom, tele-learning.

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