PROJECT MANAGEMENT CAPABILITIES AND PERFORMANCE OF PROJECTS IMPLEMENTED BY COMMERCIAL BANKS IN NAIROBI CITY COUNTY, KENYA

Strategic Journal of Business & Change Management Pub Date : 2023-10-15 DOI:10.61426/sjbcm.v10i4.2740

FLORENCE CHARO, LYDIA GACHENGO, PhD

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Abstract

This study investigated the relationship between project management capabilities and the success of projects at commercial banks in Kenya. The research focused on four specific areas: influence of managerial skills on project performance, role of stakeholder engagement on commercial bank projects, effect of budget allocation on project performance, and the influence of employee training on selected commercial bank projects in Nairobi City County. The study was based on program theory and stakeholder theory and used a descriptive survey design. The population for the study were project managers from various commercial banks (N=294). A sample of 165 projects were chosen using proportionate stratified random sampling while data was collected through a structured questionnaire administered to project managers. SPSS version 25.0 was used to compute descriptive and inferential statistics, while the results were presented in tables and figures. Results indicated that all four predictor variables had a significant and positive linear relationship with project performance (p < .05). The study recommended that commercial banks should focus on improving managerial skills, increasing stakeholder participation, allocating adequate budgets, and providing relevant employee training to enhance project performance. However, the four variables only explained 57.9% of the variance in project performance, indicating the need for further research to include additional variables and explore other sectors beyond commercial banks. Future studies can also adopt qualitative techniques to supplement the quantitative findings in this study. Key Words: Managerial Skills, Stakeholder Engagement, Budget Allocation , Employee Training CITATION : Charo, F. & Gachengo, L. (2023). Project management capabilities and performance of projects implemented by commercial banks in Nairobi City County, Kenya. The Strategic Journal of Business & Change Management, 10 (4), 143 – 162. http://dx.doi.org/10.61426/sjbcm.v10i4.2740

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商业银行在肯尼亚内罗毕市县实施项目的项目管理能力和绩效

本研究调查了肯尼亚商业银行项目管理能力与项目成功之间的关系。研究集中在四个具体领域:管理技能对项目绩效的影响，利益相关者参与对商业银行项目的作用，预算分配对项目绩效的影响，以及员工培训对内罗毕市县选定商业银行项目的影响。本研究以程序理论和利益相关者理论为基础，采用描述性调查设计。研究对象为来自不同商业银行的项目经理(N=294)。采用按比例分层随机抽样的方法，选取了165个项目的样本，并通过对项目经理进行结构化问卷调查来收集数据。采用SPSS 25.0版本进行描述性统计和推理统计，结果以表格和图的形式呈现。结果表明，所有四个预测变量与项目绩效存在显著的正线性关系(p <. 05)。该研究建议商业银行应注重提高管理技能，增加利益相关者的参与，分配充足的预算，并提供相关的员工培训，以提高项目绩效。然而，这四个变量只解释了57.9%的项目绩效差异，这表明需要进一步研究，包括更多的变量，并探索商业银行以外的其他行业。未来的研究也可以采用定性技术来补充本研究的定量结果。关键词:管理技能，利益相关者参与，预算分配，员工培训引用:Charo, F. &;Gachengo, L.(2023)。商业银行在肯尼亚内罗毕市县实施项目的项目管理能力和绩效。商业战略杂志;变革管理，10(4)，143 - 162。http://dx.doi.org/10.61426/sjbcm.v10i4.2740

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Strategic Journal of Business & Change Management

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