STAKEHOLDER NEEDS IDENTIFICATION AND IMPLEMENTATION OF DIGITAL LITERACY PROGRAM IN MOMBASA COUNTY, KENYA

Abstract

This study assessed the influence of stakeholder needs identification on implementation of digital literacy program in Mombasa County, Kenya. The study was guided by the stakeholder theory. The study used descriptive survey design and targeted 98 public primary schools in Mombasa County. Data was collected from 129 respondents comprising the head teachers, and project managers and project team members across the ministries, state departments and agencies (MDAs) that are involved in the implementation phase of the digital literacy program which are KICD, TSC, KPLC, ICT Authority and the Ministry of Education who were selected using purposive sampling procedure. The study used questionnaires to obtain data which were then analyzed using both descriptive and inferential statistical methods. The study found that stakeholder needs identification was responsible for much of the implementation of digital literacy program in Mombasa County. The relationship was strong and positive implying that Stakeholders’ needs identification was creating a strong public perception of the project and was therefore important in implementation of digital literacy program in Mombasa County. The study recommended that there needs to be more availing adequate resources to carry on with the digital literacy program so that the digital learning program requirements can be met at the County level. Key Words: Stakeholder needs, Digital Literacy CITATION : Athmani, S., W., & Muchelule, Y. (2023). Stakeholder engagement and implementation of digital literacy program in Mombasa County, Kenya. The Strategic Journal of Business & Change Management, 10 (4), 535 – 556. http://dx.doi.org/10.61426/sjbcm.v10i4.2770.