Structural Relationship between Nail Artists’ Growth Mindset, Burnout, and Job Performance

Abstract

Purpose: This study aimed to determine ways for improving the service quality of beauty service providers by understanding the structural relationship between the growth mindset, burnout, and job performance of nail artists.Methods: The sample groups comprised 194 adult men and women working as nail shop operators or nail artists in Seoul and Gyeonggi provinces, and data were collected via an online web-based survey over 15 days from January 1 to 15, 2023. Path analysis was conducted using SPSS 28.0 and AMOS 28.0 according to the structural equation model for the collected data.Results: First, in the growth mindset of nail artists, the intelligent mindset was found to have a significantly negative (−) effect on burnout and a significantly positive (+) effect on job performance. Second, the personality mindset had no significant effect on either burnout or job performance. Finally, burnout had a significantly negative (−) effect on the job performance of nail artists.Conclusion: Educational institutions must provide support to improve the intelligent mindset of nail artists. Further follow-up studies are necessary to enhance the quality of service from the perspective of service providers.