Online customer reviews about security and its impact on hostel prices: the importance of human rights

IF 1.2 4区管理学 Q4 MANAGEMENT

European Journal of International Management Pub Date : 2023-01-01 DOI:10.1504/ejim.2023.132810

Susana Raquel Cró, António Miguel Martins, José Manuel Simões, Maria d, e Lurdes Calisto

引用次数: 0

Abstract

Based on a sample of consumer reviews of 637 hostels in 28 cities worldwide, with different levels of respect of human rights, we test if the security attribute has an impact on the price, depending on the level of respect for human rights. We chose a sample of countries with different levels of fulfilment of human rights by the fact that previous studies show that human rights violation has far more severe impacts on tourism activity than terrorist events. Results suggest that hostel guests are willing to pay a higher price in the countries with serious human rights violations, for a hostel room with higher levels of security. In the case of women and older guests, the premium they are willing to pay is higher. Results also show that as the institutionalised tourists, the backpackers are averse to risk and equally concerned about the risks of travel and destination.

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网上顾客对安全的评论及其对旅馆价格的影响:人权的重要性

基于对全球28个城市的637家旅馆的消费者评论样本，我们测试了安全属性是否对价格有影响，取决于对人权的尊重程度。我们选择了一些人权实现水平不同的国家作为样本，因为以前的研究表明，侵犯人权对旅游活动的影响远比恐怖主义事件严重。结果表明，在人权侵犯严重的国家，旅馆客人愿意为安全水平较高的旅馆房间支付更高的价格。对于女性和年长的客人来说，他们愿意支付的溢价更高。结果还表明，作为制度化游客，背包客对风险的厌恶程度和对旅行和目的地风险的关注程度是一样的。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

European Journal of International Management MANAGEMENT-

CiteScore

2.00

自引率

5.60%

发文量

期刊介绍： EJIM is the first international journal devoted entirely to fostering an understanding of issues in international management theory and practice in the newly expanded European arena – including the underrepresented regions of Northern, Central and Eastern Europe – and to providing both conceptual and functional implications useful for the further development of research, teaching practices, and managerial techniques. EJIM also solicits literature that allows for a broader interpretation of research – it welcomes not only papers which adhere to the most common research standards (i.e., largely based on hypothesis testing using quantitative methods), but also those that introduce a more European perspective through qualitative and interdisciplinary contributions.