Navigating Change: Building and Supporting Staff Teams to Meet the New Realities of Big-System Libraries

IF 1 Q3 INFORMATION SCIENCE & LIBRARY SCIENCE

Journal of Library Administration Pub Date : 2023-08-18 DOI:10.1080/01930826.2023.2240194

Chris Brown

引用次数: 0

Abstract

AbstractUrban big-system library systems have undergone seismic change over the past 20 years, becoming community centers in addition to repositories of information. As a result, contemporary library staff are facing new needs and challenges that their predecessors did not. This article explores different ways in which library leaders can hire, train, and support staff to successfully serve their communities.Keywords: Big-system librariesurban librariesevolving roleschallengesinclusivitysocial workersempowering communitiestechnological competencedigital dividecustomer servicede-escalation techniquestrauma-informed servicescultural competenceintersectionalityunemploymenthomelessnessmental healthsubstance abusesafe spacescommunity-wide challengesdiversityimmigrant populationscitizenship supporttrustcustomer satisfaction Disclosure statementNo potential conflict of interest was reported by the author(s).

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导航变革:建立和支持员工团队以满足大系统图书馆的新现实

在过去的20年里，大系统图书馆系统经历了翻天覆地的变化，除了信息存储之外，还成为社区中心。因此，当代图书馆工作人员面临着前人所没有的新需求和新挑战。本文探讨了图书馆负责人雇用、培训和支持员工以成功地为社区服务的不同方式。关键词:大系统图书馆城市图书馆不断演变的角色挑战包容性社会工作者为社区提供动力技术能力数字红利客户服务升级技术创伤信息服务文化能力交叉就业精神健康物质滥用安全空间社区挑战多样性移民人口公民权支持信任客户满意度披露声明作者未报告潜在的利益冲突。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Library Administration INFORMATION SCIENCE & LIBRARY SCIENCE-

CiteScore

2.70

自引率

21.40%

发文量

期刊介绍： The Journal of Library Administration is the primary source of information on all aspects of the effective management of libraries. Stressing the practical, this valuable journal provides information that administrators need to efficiently and effectively manage their libraries. The journal seeks out the most modern advances being made in professional management and applies them to the library setting.