The Influence of Self-Efficacy towards Self-Motivation in the Land Administration Delivery System

Abstract

Individual land rights are subject to complex processes and procedures related to land administration. Land administration is viewed as an important focal point for economic growth in Malaysia. The effectiveness and efficiency of public service delivery ar e predictor s of job performance for public servants. This article aims to investigate the influence of self efficacy on self motivation among public servants in deliver ing land services. Mixed method studies were carried out among 278 participants from pub lic servants linked with numerous district land offices in the north region of peninsular Malaysia (Kedah). Summarily, quantitative data demonstrated that the majority of public servants in land administration have a high level of self efficacy, which is p arallel to a high level of motivation. The obtained qualitative data, on the other hand, were analyzed thematically, yielding two key themes: (1) factors affecting motivation positively and (2) factors affecting motivation negatively.