INFLUENCE OF BUSINESS PROCESS RE-ENGINEERING ENABLERS ON ORGANIZATION PERFORMANCE OF LOCAL AIRLINES IN KENYA

BERYL OPONDO, JARED DEYA, PhD
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Abstract

This study established the impact of business process re-engineering enablers on organizational performance of Airlines in Kenya. The specific objectives were influence of top management support, information technology, organization structure and organization culture on organizational performance of local Airline operating in Kenya. The study used descriptive research method. Quantitative methods were applied in data collection and analysis. The study gathered primary data through structured questionnaires given to 143 randomly selected managers from the selected Airlines. Analyzed data was summarized, coded and entered in a computer aided tool (Statistical Package for Social Sciences (SPSS) for analysis which generated descriptive statistics such as means, standard deviation and frequency distribution. The results indicated that organization structure had positive and significant effect on organizational performance. Organization culture had a positive and significant effect on organizational performance. Information communication technology had a significant effect on organizational performance. Top management had a positive and significant effect on performance. On the other hand, the regression analysis revealed that the business process re-engineering explained up to 57.3% change in organizational performance of local Airlines operating in Kenya. The study concluded that business process re-engineering significantly influences organizational performance of local Airlines operating in Kenya. The study recommended that top management in local airline companies need to ensure that they support any implementation taking place in the organization. This can be achieved by them showing their commitment toward the implementation process. The study recommended that the management should invest in secure and faster Information communication technology system. Further, the ICT employees should keep improving system challenges highlighted by the users/customers. Key Words: Management Support, Information Technology, Organization Structure, Organization Culture CITATION : Opondo, B., & Deya, J. (2023). Influence of business process re-engineering enablers on organization performance of local airlines in Kenya. The Strategic Journal of Business & Change Management, 10 (4), 106 – 142. http://dx.doi.org/10.61426/sjbcm.v10i4.2739
业务流程再造对肯尼亚本地航空公司组织绩效的影响
本研究确定了业务流程再造对肯尼亚航空公司组织绩效的影响。具体目标是高层管理支持、信息技术、组织结构和组织文化对肯尼亚当地航空公司组织绩效的影响。本研究采用描述性研究方法。采用定量方法进行数据收集和分析。该研究通过结构化问卷收集了主要数据,问卷随机从选定的航空公司中选出143名经理。对分析的数据进行汇总、编码并输入计算机辅助工具(SPSS)进行分析,生成描述性统计数据,如均值、标准差和频率分布。结果表明,组织结构对组织绩效有显著的正向影响。组织文化对组织绩效有显著的正向影响。信息通信技术对组织绩效有显著影响。高层管理人员对绩效有显著的正向影响。另一方面,回归分析显示,业务流程再造对肯尼亚当地航空公司组织绩效变化的解释高达57.3%。研究发现,业务流程再造对肯尼亚当地航空公司的组织绩效有显著影响。该研究建议,当地航空公司的高层管理人员需要确保他们支持在组织中进行的任何实施。这可以通过它们表明对执行进程的承诺来实现。该研究建议管理层应投资于安全、快速的信息通信技术系统。此外,资讯及通讯科技员工应不断改善用户/客户所强调的系统挑战。关键词:管理支持,信息技术,组织结构,组织文化引用:Opondo, B, &;Deya, J.(2023)。业务流程再造对肯尼亚本地航空公司组织绩效的影响。商业战略杂志;变革管理,10(4),106 - 142。http://dx.doi.org/10.61426/sjbcm.v10i4.2739
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