Digitalising Social Protection Systems for Achieving the Sustainable Development Goals: Insights from Zimbabwe

IF 1.7 Q3 COMPUTER SCIENCE, INFORMATION SYSTEMS
Tomy Ncube, Una Murray, Denis Dennehy
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引用次数: 1

Abstract

Social protection systems, a target of the United Nation’s (UN) Sustainable Development Goals (SDGs), are intended to reduce extreme poverty, build human capital, and protect against risks to sustainable livelihoods and well-being. As social protection systems are by their nature inherently complex, multi-faceted, and socially embedded, it is inevitable that tensions will emerge between their design and implementation, representing design-reality gaps. These tensions present an excellent opportunity for cross-disciplinary research, by understanding how best to bridge these design-reality gaps. In this qualitative, interpretivist case study, we situate our work on the ground with the actors involved in the design, implementation, and use of a social protection system in Zimbabwe. We find interaction failures amongst some users; design-reality gaps around network access and ICT policy implementation; as well as mixed views regarding transparency and accountability of ICT. Our findings provide rich insights from ICT users in the global south and underscore the importance of the co-creation of IS interventions together with communities to ensure technologies consider social, political, economic, and network realities. We conclude by providing directions for future research.
数字化社会保障系统以实现可持续发展目标:来自津巴布韦的见解
社会保护制度是联合国可持续发展目标(sdg)的一项目标,旨在减少极端贫困,建设人力资本,防范可持续生计和福祉的风险。由于社会保护制度本质上具有复杂性、多面性和社会嵌入性,其设计和实施之间不可避免地会出现紧张关系,这代表了设计与现实之间的差距。通过了解如何最好地弥合这些设计与现实之间的差距,这些紧张关系为跨学科研究提供了一个极好的机会。在这个定性的、解释性的案例研究中,我们将我们的工作定位于参与津巴布韦社会保护制度设计、实施和使用的行动者。我们发现一些用户的交互失败;围绕网络接入和信息通信技术政策实施的设计与现实差距;以及对信息通信技术透明度和问责制的不同看法。我们的研究结果提供了来自全球南方ICT用户的丰富见解,并强调了与社区共同创建IS干预措施的重要性,以确保技术考虑到社会、政治、经济和网络现实。最后提出了今后的研究方向。
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来源期刊
Communications of the Association for Information Systems
Communications of the Association for Information Systems COMPUTER SCIENCE, INFORMATION SYSTEMS-
CiteScore
3.90
自引率
20.00%
发文量
35
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