Trust in management and state government mitigate the relationships between individual- and state-level stressors and well-being during COVID-19

IF 3.1 4区 管理学 Q2 MANAGEMENT
Alexandra A. Henderson, Sophia S. Jeong, Kristin A. Horan
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Abstract

Purpose This study aims to examine the role of trust in management and state government in mitigating the relationships between individual- and state-level stressors and well-being during the COVID-19 pandemic. Design/methodology/approach Data were collected from a US sample still working during the first wave of infections (N = 437) and was supplemented with objective state-level data. Data were analyzed using hierarchical regression modeling with the PROC MIXED procedure with SAS software to incorporate both individual- and state-level variables. Findings Results indicated that individual-level stressors (work and family role overload) were positively associated with stress; however, the relationship between family role overload and stress was mitigated among those with high trust in state government. Results indicated that state-level stressors (infection rates and population density) were not associated with stress; however, the relationship between state population density and stress was positive among those with low trust in management and negative among those with high trust in management. Practical implications This study highlights the need for organization and government leaders to build trust before and during crisis situations, as well as engage in a collaborative approach to managing stressors in crisis situations. Originality/value This study highlights the importance of expanding the focus of employee trust across organizational boundaries for understanding employee well-being during a crisis situation. This study also demonstrates the cross-over effects of trust, such that organization leaders can protect workers from community stressors, while government leaders can protect workers from family stressors.
在2019冠状病毒病期间,对管理层和州政府的信任缓解了个人和州一级压力因素与福祉之间的关系
本研究旨在研究在2019冠状病毒病大流行期间,对管理层和州政府的信任在缓解个人和州一级压力源与幸福感之间的关系中的作用。设计/方法/方法数据收集自第一波感染期间仍在工作的美国样本(N = 437),并辅以客观的州级数据。数据分析采用分层回归模型,采用PROC MIXED程序和SAS软件,纳入个人和国家层面的变量。结果表明,个体层面的压力源(工作和家庭角色过载)与压力呈正相关;然而,家庭角色超载与压力之间的关系在对国家政府高度信任的人群中有所缓解。结果表明,国家级应激源(感染率和种群密度)与应激无关;而状态人口密度与压力的关系在管理信任度低的人群中呈正相关,在管理信任度高的人群中呈负相关。本研究强调了组织和政府领导人在危机之前和危机期间建立信任的必要性,以及在危机情况下采取合作方式来管理压力源的必要性。独创性/价值本研究强调了在危机情况下,跨越组织边界扩大员工信任的焦点对于理解员工幸福感的重要性。本研究还证明了信任的交叉效应,例如组织领导者可以保护工人免受社区压力源,而政府领导者可以保护工人免受家庭压力源。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
5.50
自引率
6.20%
发文量
26
期刊介绍: ■Communication and its influence on action ■Developments in leadership styles ■How managers achieve success ■How work design affects job motivation ■Influences on managerial priorities and time allocation ■Managing conflicts ■The decision-making process in Eastern and Western business cultures
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