A CONVERSATION ANALYTIC INVESTIGATION ON EXPERTISE DEMONSTRATION IN COMMUNITY PHARMACY INTERACTION

Q4 Pharmacology, Toxicology and Pharmaceutics

Ankara Universitesi Eczacilik Fakultesi Dergisi Pub Date : 2023-11-02 DOI:10.33483/jfpau.1353299

Elif ULUTAŞ DENİZ, Merve BOZBIYIK

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Abstract

Objective: In recent years, there have been incresing numbers of the studies based on pharmacist communication skills in community pharmacy. However, different expertise knowledge provision within community pharmacy interaction is an under-researched area. This article aims to investigate how the expertise demonstration is deployed in a community pharmacy interaction. Material and Method: 30-hour audio and video recordings were collected in a community pharmacy in Türkiye, and analysed through data-driven and bottom-up research perspective of Conversation Analysis. Result and Discussion: The findings of the study show that the pharmacist displayed his expertise knowledge within three different sequential organizations initiated by the patient, pharmacy staff and pharmacist through a wide range of interactional practices such as providing extended explanations and advices, referring to external authority, and using both professional and trade knowledge. This micro-analytic study in pharmacy interaction makes an important contribution to pharmacy services and education.

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社区药房互动中专业知识展示的对话分析调查

目的:近年来，基于社区药房药师沟通技巧的研究越来越多。然而，社区药房互动中的不同专业知识提供是一个研究不足的领域。本文旨在探讨如何在社区药房互动中部署专业知识展示。材料与方法:在 rkiye市的一家社区药房收集30小时的音频和视频记录，采用Conversation Analysis数据驱动、自下而上的研究视角进行分析。结果与讨论:研究结果表明，药师通过提供延伸解释和建议、参考外部权威、同时使用专业知识和行业知识等广泛的互动实践，在由患者、药学人员和药师发起的三个不同的顺序组织中展示了他的专业知识。药学互动的微观分析研究为药学服务和药学教育做出了重要贡献。

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来源期刊

Ankara Universitesi Eczacilik Fakultesi Dergisi Pharmacology, Toxicology and Pharmaceutics-Pharmaceutical Science

CiteScore

0.80

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0.00%

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