Critical failure factors for Quality 4.0: an exploratory qualitative study

IF 2.7 Q2 MANAGEMENT
Jiju Antony, Arshia Kaul, Shreeranga Bhat, Michael Sony, Vasundhara Kaul, Maryam Zulfiqar, Olivia McDermott
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引用次数: 0

Abstract

Purpose This study aims to investigate the adoption of Quality 4.0 (Q4.0) and assess the critical failure factors (CFFs) for its implementation and how its failure is measured. Design/methodology/approach A qualitative study based on in-depth interviews with quality managers and executives was conducted to establish the CFFs for Q4.0. Findings The significant CFFs highlighted were resistance to change and a lack of understanding of the concept of Q4.0. There was also a complete lack of access to or availability of training around Q4.0. Research limitations/implications The study enhances the body of literature on Q4.0 and is one of the first research studies to provide insight into the CFFs of Q4.0. Practical implications Based on the discussions with experts in the area of quality in various large and small organizations, one can understand the types of Q4.0 initiatives and the CFFs of Q4.0. By identifying the CFFs, one can establish the steps for improvements for organizations worldwide if they want to implement Q4.0 in the future on the competitive global stage. Originality/value The concept of Q4.0 is at the very nascent stage, and thus, the CFFs have not been found in the extant literature. As a result, the article aids businesses in understanding possible problems that might derail their Q4.0 activities.
质量4.0的关键失效因素:探索性质的研究
本研究旨在调查质量4.0 (Q4.0)的采用情况,并评估其实施的关键失效因素(cff)以及如何测量其失效。设计/方法/方法进行了一项基于对质量经理和高管的深度访谈的定性研究,以建立Q4.0的cff。重点强调的重要cff是抗拒变革和缺乏对Q4.0概念的理解。在Q4.0前后,也完全缺乏获得或可用培训的机会。该研究增强了Q4.0的文献体系,是第一个深入了解Q4.0的cff的研究之一。通过与各种大小组织的质量领域专家的讨论,可以了解Q4.0计划的类型和Q4.0的cff。通过确定cff,如果全球组织希望在未来竞争激烈的全球舞台上实施Q4.0,则可以为其建立改进步骤。Q4.0的概念还处于非常初级的阶段,因此,在现有的文献中还没有发现cff。因此,本文帮助企业了解可能破坏其Q4.0活动的可能问题。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
5.60
自引率
12.00%
发文量
53
期刊介绍: In today''s competitive business and industrial environment, it is essential to have an academic journal offering the most current theoretical knowledge on quality and reliability to ensure that top management is fully conversant with new thinking, techniques and developments in the field. The International Journal of Quality & Reliability Management (IJQRM) deals with all aspects of business improvements and with all aspects of manufacturing and services, from the training of (senior) managers, to innovations in organising and processing to raise standards of product and service quality. It is this unique blend of theoretical knowledge and managerial relevance that makes IJQRM a valuable resource for managers striving for higher standards.Coverage includes: -Reliability, availability & maintenance -Gauging, calibration & measurement -Life cycle costing & sustainability -Reliability Management of Systems -Service Quality -Green Marketing -Product liability -Product testing techniques & systems -Quality function deployment -Reliability & quality education & training -Productivity improvement -Performance improvement -(Regulatory) standards for quality & Quality Awards -Statistical process control -System modelling -Teamwork -Quality data & datamining
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