Find the hidden crab; research on destructive behaviors at the managerial levels of the accommodation business

IF 1.2 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism and Hospitality Management-Croatia Pub Date : 2023-01-01 DOI:10.20867/thm.29.4.5

Nurcan Çetiner, Ayşe Atar Yilmaz, Ece Konaklioğlu, Melahat Öneren

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引用次数: 0

Abstract

Purpose - The human-oriented service approach, which is one of the structural features of the tourism sector, causes destructive behaviors of employees to have more negative effects on work efficiency and effectiveness, so it is of great importance to identify and prevent these behaviors. The main objective of this study is to determine the expression of Crab Barrel Syndrome (CBS) among lower, middle and upper managers of employees in the tourism sector. For this purpose, a scale was developed to measure the behaviors of employees with CBS who tend to engage in unethical behaviors in tourism. In addition to our main objective, the differences in the demographic characteristics of CBS employees will also be identified. Design/Methodology - Data were collected using a random sample. A questionnaire was sent to 310 tourism employees. Findings - Analysis of the data revealed that the CBS level (CBSL) of the participants was low, with the CBSL of lower management being the highest and the CBSL of individual employees being the highest. CBSL differed significantly by employee hierarchical levels. In addition, CBSL was not found to differ significantly by gender, educational status, or institution, but CBSL decreased with increasing employee age and hours worked in the sector. Originality of the research - his study provides a solid foundation for a better understanding of CBS and the relationships between workers. It is crucial to identify the negative employee behaviors in advance and take necessary precautions, especially in service sectors such as tourism where employee behaviors have a great impact on service quality./

查看原文本刊更多论文

找到隐藏的螃蟹;住宿业管理层破坏行为研究

目的——以人为本的服务方式是旅游部门的结构特征之一，员工的破坏性行为对工作效率和效果的负面影响更大，因此识别和预防这些行为非常重要。本研究的主要目的是确定螃蟹桶综合症(CBS)在旅游行业员工的低、中、高层管理人员中的表达。为此，开发了一个量表来衡量CBS员工在旅游中倾向于从事不道德行为的行为。除了我们的主要目标之外，还将确定CBS员工人口统计学特征的差异。设计/方法-采用随机抽样收集数据。向310名旅游业员工发送了一份调查问卷。调查结果-数据分析显示，参与者的CBS水平(CBSL)较低，低层管理人员的CBSL最高，个体员工的CBSL最高。不同层级员工的工作态度差异显著。此外，CBSL在性别、教育程度或机构方面没有显著差异，但随着员工年龄和工作时间的增加，CBSL下降。研究的独创性——他的研究为更好地理解CBS和员工之间的关系提供了坚实的基础。提前识别员工的负面行为并采取必要的预防措施是至关重要的，特别是在旅游业等服务行业，员工的行为对服务质量有很大的影响

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Tourism and Hospitality Management-Croatia HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

1.90

自引率

23.10%

发文量

审稿时长

15 weeks

期刊介绍： Tourism and Hospitality Management is an international, multidisciplinary, open access journal, aiming to promote and enhance research in all fields of the tourism and hospitality industry. It publishes double-blind reviewed papers and encourages an interchange between tourism and hospitality researchers, educators and managers. Editors of Tourism and Hospitality Management strongly promote research integrity and aim to prevent any type of scientific misconduct, such as: fabrication, falsification, plagiarism, redundant publication and authorship problems. All submitted manuscripts are checked using Crossref Similarity Check (iThenticate). Nurturing a scientifically based approach to research, the journal publishes original papers along with empirical research and theoretical articles that contribute to the conceptual development of tourism and hospitality management. Editors look particularly for articles about new trends, challenges and developments, as well as the application of new ideas that are likely to affect the tourism and hospitality industry. The general criteria for the acceptance of articles are: contribution to the scientific knowledge in the field of tourism and hospitality management, scientifically reliable research methodology, relevant literature review and quality of the English language.