Connecting artificial intelligence to value creation in services: mechanism and implications

IF 4.4 3区管理学 Q2 BUSINESS

Service Business Pub Date : 2023-10-31 DOI:10.1007/s11628-023-00547-7

Minjun Kim

引用次数: 0

Abstract

Abstract Artificial intelligence (AI) is transforming services by providing personalized solutions, enhancing customer experience, and reducing operational costs. To tackle the challenges posed by the extensive and diverse literature on AI services, a comprehensive review was conducted using text mining techniques on journal articles. Twelve key research topics were identified, and the enabler–interface–business framework was developed. In addition, a value creation mechanism for AI services consisting of 6Cs (i.e., connection, collection, and computation, communication, control, and co-creation) was proposed. The study provides a complete overview of AI services, facilitating academic discussion and industrial transformation.

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将人工智能与服务中的价值创造联系起来:机制和影响

人工智能(AI)正在通过提供个性化解决方案、增强客户体验和降低运营成本来改变服务。为了应对关于人工智能服务的广泛而多样的文献所带来的挑战，我们使用文本挖掘技术对期刊文章进行了全面的审查。确定了12个关键研究课题，并开发了enaber - interface - business框架。此外，提出了一种由6c(连接、收集和计算、通信、控制和共同创造)组成的人工智能服务价值创造机制。该研究提供了人工智能服务的完整概述，促进了学术讨论和产业转型。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Service Business Multiple-

CiteScore

9.10

自引率

18.60%

发文量

期刊介绍： The mission of Service Business is to be an outlet for the most advanced research in business related to the service sector. The journal is designed to be international and multidisciplinary. Service Business focuses on business research for the service sector and provides a means of communication for those working in the business field of service and service industries irrespective of discipline, functional area, sector or nationality. Service Business is a journal for issues related to business in the service sector of the economy, focusing on both the profit and non-profit areas of the sector. Authors share their experiences in developing, implementing, and evaluating their business decisions and strategies and explore not only the latest research and methodologies in the field, but also examine the theoretical and managerial implications, and future research opportunities in service sector. An editorial review board of leading international scholars and practitioners assures content which encompasses rigorous conceptual and empirical papers, practice-oriented papers, teaching-oriented papers, special issues, case studies, book reviews, and conference reports. Every article published in the SB is subject to a double blind review process to ensure its relevance and quality.