From process mining to augmented process execution

Abstract

Abstract Business process management (BPM) is a well-established discipline comprising a set of principles, methods, techniques, and tools to continuously improve the performance of business processes. Traditionally, most BPM decisions and activities are undertaken by business stakeholders based on manual data collection and analysis techniques. This is time-consuming and potentially leads to suboptimal decisions, as only a restricted subset of data and options are considered. Over the past decades, a rich set of data-driven techniques has emerged to support and automate various activities and decisions across the BPM lifecycle, particularly within the process mining field. More recently, the uptake of artificial intelligence (AI) methods for BPM has led to a range of approaches for proactive business process monitoring. Given their common data requirements and overlapping goals, process mining and AI-driven approaches to business process optimization are converging. This convergence is leading to a promising emerging concept, which we call (AI-)augmented process execution : a collection of data analytics and artificial intelligence methods for continuous and automated improvement and adaptation of business processes. This article gives an outline of research at the intersection between process mining and AI-driven process optimization, classifies the researched techniques based on their scope and objectives, and positions augmented process execution as an additional layer on top of this stack.