Determinants of interpersonal communication on the example of a selected organization

Abstract

RESEARCH OBJECTIVE: The objective of the publication is to present the results of the research that casts new light on the issue of communication in the organisation. The research is intended to fill another gap in terms of recommendations for the development of communication competences of managers of the organisation with specific characteristics. THE RESEARCH PROBLEM AND METHODS: The research raised the issue of the interpersonal communication process in the surveyed organisation. A survey method was used as the main research method. The survey was anonymous and pen-and-paper personal interview. THE PROCESS OF ARGUMENTATION: The first part of the paper presents the terminology of interpersonal communication in the organisation as a theoretical basis for research. Then, the results of own research were reviewed together with a critical analysis based on the adopted issues. The paper concludes with key conclusions and recommendations. RESEARCH RESULTS: The results of the research showed that, although appropriate means of communication are used in the organisation and employees show a high level of satisfaction with interpersonal communication, there are areas where changes need to be made. CONCLUSIONS, INNOVATIONS, AND RECOMMENDATIONS: The analysis of the results of the conducted research showed that interpersonal communication plays a key role in shaping the climate of cooperation in the company and determines the desired interpersonal relations. The practical implications of the conducted research are, above all, the need for continuous development of communication competences of managers. The organisation of training to help shape the communication competences of the organisation’s employees. The appreciation by managers of the importance of the role of interpersonal communication in the organisation, which positively influences the effectiveness of task performance.