Integrating extended UMEGA with unified access point as determinants of behavioural intention in the Palestinian E-government services context

Abstract

Governments in the modern era are embracing information and communications technologies (ICT) to better serve their constituents. This involves becoming paperless and rethinking traditional methods of service delivery (e-governments). To better understand what factors influence Palestinians' behavioural intention toward using the e-government services portal, this study adopts an updated version of the Unified Model of Electronic Government Adoption (UMEGA) incorporating a multidimensional perceived risk construct with a unified access point as a new variable. A total of 415 valid responses were selected from the study population and analysed with partial least squares structural equation modelling (PLS-SEM). Results showed that citizens' attitudes are largely determined by their perceptions of the performance expectancy of the system, opportunity cost risk, and unified access point. Citizens' attitudes in turn is the major determinant of their behavioural intentions.