Inverted U-shaped relationship between public service motivation and role overload: Psychological empowerment as a moderator

IF 1 4区 心理学 Q4 PSYCHOLOGY, SOCIAL
Ying Zhang, Dingxiang Chen, Bangcheng Liu
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引用次数: 0

Abstract

Although role overload in public organizations has become a prominently observed research phenomenon, insufficient attention has been given to the influence of public service motivation (PSM) on role overload. We surveyed 335 Chinese public employees to investigate the relationship between PSM and role overload, and the moderating effect of psychological empowerment on this link. Results showed that PSM and role overload had an inverted U-shaped relationship. Specifically, public employees with midlevel (vs. low-level or highlevel) PSM were more likely to feel role overload. Furthermore, higher psychological empowerment reinforced the relationship between PSM and role overload. This research adds to the advancement of role stress theory, reveals the dark side of PSM, and illustrates the importance of managers providing adequate resources and fully empowering employees.
公共服务动机与角色超载的倒u型关系:心理授权的调节作用
虽然公共组织中的角色过载已经成为一个引人注目的研究现象,但公共服务动机对角色过载的影响却没有得到足够的重视。本研究以335名公务员为调查对象,探讨PSM与角色超载的关系,以及心理授权在这一关系中的调节作用。结果表明,PSM与角色过载呈倒u型关系。具体来说,中级(相对于低级或高级)PSM的公职人员更有可能感到角色过载。此外,较高的心理授权强化了PSM与角色超载的关系。本研究促进了角色压力理论的发展,揭示了PSM的阴暗面,说明了管理者提供充足的资源和充分授权员工的重要性。
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来源期刊
Social Behavior and Personality
Social Behavior and Personality PSYCHOLOGY, SOCIAL-
CiteScore
2.20
自引率
7.70%
发文量
117
期刊介绍: Social Behavior and Personality: an international journal publishes papers on all aspects of social, personality, and developmental psychology. The journal has successfully published the work of over 5,500 researchers and professionals, continuously for over 40 years. Now in its prime, the journal looks forward with enthusiasm to continued professional maturity and service to its readership and discipline.
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