The Influence of Personal Innovativeness, Perceived Usefulness, Perceived Ease of Use, and Trust on Intention to Use Mobile Payment

Q3 Economics, Econometrics and Finance

World Review of Entrepreneurship, Management and Sustainable Development Pub Date : 2023-10-20 DOI:10.37715/rme.v7i2.4157

Tommy Christian Efrata, None Jefferson

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引用次数: 0

Abstract

Because of technological advances, the role of cash as a means of payment began to shift and was eventually replaced by digital payments. Quick Response Code Indonesian Standard is one of the digital payment methods developed in Indonesia (QRIS). The goal of this study is to determine what factors influence people's intentions to use QRIS as a mobile payment in Indonesia, as measured by personal innovativeness, perceived usefulness, perceived ease of use, and trust. Non-probability sampling was used in this study. Researchers collected data from 241 respondents by distributing questionnaires online via Google Form. The measurement scale used in this study is a linear scale. SEM-PLS is used to process data. According to the findings of this study, perceived usefulness, perceived ease of use, and trust influence the intention of Indonesians to use QRIS, whereas personal innovativeness has no effect. As far as researchers are aware, there are still few studies that specifically discuss the phenomenon of increasing QRIS transaction volume in Indonesia in general, so this research is expected to contribute to the advancement of business and management science. The findings of this study suggest alternative strategies for mobile payment service providers in countries with similar characteristics.

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个人创新、感知有用性、感知易用性和信任对移动支付使用意愿的影响

由于技术的进步，现金作为支付手段的作用开始转变，最终被数字支付所取代。印尼标准快速响应码是印尼开发的数字支付方式之一。本研究的目的是确定哪些因素会影响人们在印度尼西亚使用QRIS作为移动支付的意愿，通过个人创新、感知有用性、感知易用性和信任来衡量。本研究采用非概率抽样。研究人员通过谷歌表格在线发放问卷，收集了241名受访者的数据。本研究使用的测量量表为线性量表。SEM-PLS用于处理数据。根据本研究的发现，感知有用性、感知易用性和信任影响印尼人使用QRIS的意愿，而个人创新没有影响。据研究人员所知，目前还很少有研究专门讨论印度尼西亚总体上QRIS交易量增加的现象，因此本研究有望为商业和管理科学的进步做出贡献。本研究的结果为具有相似特征的国家的移动支付服务提供商提供了替代策略。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

World Review of Entrepreneurship, Management and Sustainable Development Economics, Econometrics and Finance-Economics and Econometrics

CiteScore

1.60

自引率

0.00%

发文量

期刊介绍： WREMSD is a multidisciplinary refereed journal on issues that will be central to management and sustainable development around the world. The general theme of WREMSD has been very carefully chosen to include business and entrepreneurship management and the challenges these represent in terms of global competitiveness and sustainable development. To achieve competitiveness in business and management, individuals and institutions need essential knowledge on a broad spectrum of concepts and issues that affect business around the world.