The future of restaurant labour: evidence from the U.S. restaurants

IF 4.6 3区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Current Issues in Tourism Pub Date : 2023-11-07 DOI:10.1080/13683500.2023.2280150

Faruk Seyitoğlu, Ozan Atsız, Ayşegül Acar

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引用次数: 0

Abstract

ABSTRACTThis study contributes to the literature by delving into the perspectives of restaurant employees and managers in the USA about the future of restaurant labour. Through a qualitative research approach, we conducted 25 semi-structured interviews with employees and managers. The findings reveal the challenges of restaurant labour, including high turnover rates due to long hours and working during holidays and weekends, lack of work-life balance, and high levels of stress and pressure on employees. The impacts of the COVID-19 pandemic on the future of restaurant labour are extracted as restaurant operations-related, management-related, employee-related, and patron-related impacts. Finally, this research highlights the requirements for the future of restaurant labour, which are requirements to enhance the quality of working conditions and decrease the turnover rate and requirements to sustain in the restaurant industry as an employee.KEYWORDS: Restaurant labourhospitality industryAmerican restaurantsfuture of labourworking conditions Disclosure statementNo potential conflict of interest was reported by the author(s).

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餐饮业劳动力的未来:来自美国餐饮业的证据

摘要本研究通过深入研究美国餐厅员工和管理者对餐厅劳动力未来的看法，为文献做出贡献。通过定性研究方法，我们对员工和管理人员进行了25次半结构化访谈。调查结果揭示了餐馆劳动力面临的挑战，包括由于长时间工作和在假期和周末工作而导致的高流动率，缺乏工作与生活的平衡，以及员工的压力和压力很大。COVID-19大流行对餐厅劳动力未来的影响被提取为与餐厅运营相关、与管理相关、与员工相关和与赞助人相关的影响。最后，本研究强调了对未来餐饮劳动力的要求，即提高工作条件质量和降低离职率的要求，以及作为一名员工在餐饮行业中维持的要求。关键词:餐馆劳工酒店业美国餐馆劳工工作条件的未来披露声明作者未报告潜在的利益冲突。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Current Issues in Tourism HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

15.50

自引率

10.00%

发文量

230

期刊介绍： Journal metrics are valuable for readers and authors in selecting a publication venue. However, it's crucial to understand that relying on any single metric provides only a partial perspective on a journal's quality and impact. Recognizing the limitations of each metric is essential, and they should never be considered in isolation. Instead, metrics should complement qualitative reviews, serving as a supportive tool rather than a replacement. This approach ensures a more comprehensive evaluation of a journal's overall quality and significance, as exemplified in Current Issues in Tourism.