Types of Public Participation and Their Effect on Satisfaction with Local Public Services in China

IF 1.3 4区社会学 Q1 AREA STUDIES

Asian Survey Pub Date : 2023-09-27 DOI:10.1525/as.2023.2007496

Hongna Miao

引用次数: 0

Abstract

Satisfaction with public services is an important index of their quality and an effective way to promote political legitimacy in China. This article empirically examines how three types of public participation contribute to citizens’ satisfaction with public services in China, with special attention to the moderating role of political trust. Using data from 6,089 respondents in a survey conducted in 2020, I find that government-led discussions and nonpolitical participation have a positive effect on public service satisfaction, whereas grass-roots election participation has no statistically significant effect. Participation efficacy, political trust, policy transparency, and unfair treatment are potential factors affecting residents’ satisfaction with public services. In these correlations, political trust has a significant moderating effect. When political trust is weak, the influence of participation on public service satisfaction is null or negative; with greater trust, the negative correlation is mitigated.

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中国公众参与类型及其对地方公共服务满意度的影响

公共服务满意度是衡量公共服务质量的重要指标，也是促进中国政治合法性的有效途径。本文实证考察了三种类型的公众参与对中国公民公共服务满意度的影响，并特别关注了政治信任的调节作用。利用2020年对6089名受访者的调查数据，我发现政府主导的讨论和非政治性参与对公共服务满意度有正向影响，而基层选举参与对公共服务满意度的影响没有统计学意义。参与效能、政治信任、政策透明度和不公平待遇是影响居民对公共服务满意度的潜在因素。在这些相关性中，政治信任具有显著的调节作用。当政治信任较弱时，参与对公共服务满意度的影响为零或负向;信任程度越高，负相关程度越低。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Asian Survey AREA STUDIES-

CiteScore

1.80

自引率

22.20%

发文量

期刊介绍： The only academic journal of its kind produced in the United States, Asian Survey provides a comprehensive retrospective of contemporary international relations within South, Southeast, and East Asian nations. As the Asian community’s matrix of activities becomes increasingly complex, it is essential to have a sourcebook for sound analysis of current events, governmental policies, socio-economic development, and financial institutions. In Asian Survey you’ll find that sourcebook. Asian Survey consistently publishes articles by leading American and foreign scholars, whose views supplement and contest meanings disseminated by the media.