The Impact of Workplace Bullying on Health Care Quality, Safety and Work Productivity in Jordan: A Systematic Review

Abstract

Bullying among nurses and other health care professionals with low health quality has become a major global concern. Nurses were also recognised as people who are close to patients and can play an important role to manage work bullying through providing effective training and education programs.This systematic review was developed and aimed to identify and clarify concepts and provide an overview of the available evidence on workplace bullying (WPB) among nurses as part of health care delivery system. Systematic review of all types of studies involving nurses published between 2009 and 2020 and approached health-related databases Cumulative Index to Nursing and Allied Health Literature (CINAHL), Psychology and Behavioural Sciences (PsychINFO), MEDLINE, and Education Resource Information Centre (ERIC). The review used focused keywords: WPB, health care quality, safety, interpersonal conflict, work productivity and nursing. Forty-three studies met the review criteria and five main themes were discovered including the prevalence of WPB among nurses worldwide, prevalence of WPB among nurses in the Arab region, perpetrators of WPB, influence of bullying on productivity, and individual–organisational characteristics and bullying. Growing evidence provided a negative relationship between WPB, safety and productivity suggesting further research on how bullying is prevalent and what solutions would manage this problem, particularly in Jordan.