Applicability of the Thank You Exchange System to Employee Evaluation and How to Apply it to External Organizations

Abstract

As a corporate CEO for many years, one of the authors has tried a variety of personnel management measures. Among them, our research group has particularly focused on bonus evaluation. Bonus assessment is based on “performance evaluation” and “emotional evaluation.” However, while the former enables objective judgment based on sales and working hours, the latter is based on interviews with supervisors, making it difficult to eliminate subjectivity. Therefore, we proposed a method that provides objectivity by swapping acknowledgments/gratitude among employees using a messages exchange system for employees. From November 2019 to November 2021, the system was operated in-house over four periods of six months each, and the applicability to bonus assessment was confirmed. In the next step, we are planning to expand this system not only to other companies but also to more broad external organizations. This paper describes the overview of this system, the evaluation results, and the future plans.