Job Embeddedness in the Hospitality Industry: Developing a Model of Psychological Antecedents and Behavioral Consequences

IF 2.9 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality & Tourism Administration Pub Date : 2023-11-09 DOI:10.1080/15256480.2023.2276959

Nima Soltani Nejad, Fatemeh Taheri Azad, Akram Ashraf Ganjouie, Zahra Kooshan, Raymond Rastegar

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引用次数: 0

Abstract

ABSTRACTThis study examines interpersonal psychological factors as antecedents and crisis/supportive behavior factors as consequences of organizational job embeddedness (OJE) in the hospitality industry. Workplace fun (WF) and humor (WH) as psychological factors, quitting intention (QI) as a crisis factor, and service recovery performance (SRP) and proactive customer service performance (PCSP) as supportive behavior factors were studied. Data from 333 hotel employees and 40 supervisors were collected through a questionnaire, analyzed using SEM-PLS3. WF and WH serve as a valuable framework for understanding OJE. WH influences WF, which positively impacts OJE. Increased OJE results in SRP and PCSP, reducing QI.KEYWORDS: Organizational job embeddedness (OJE)interpersonal psychological factorscrisis factorsupportive behaviors factorshospitality Disclosure StatementNo potential conflict of interest was reported by the author(s).

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酒店业的工作嵌入性:建立心理前因和行为后果的模型

摘要本研究考察了人际心理因素作为组织工作嵌入性的前因，危机/支持行为因素作为组织工作嵌入性的后因。研究了职场乐趣(WF)和幽默(WH)作为心理因素，辞职意向(QI)作为危机因素，服务恢复绩效(SRP)和主动客户服务绩效(PCSP)作为支持行为因素。通过问卷调查收集了333名酒店员工和40名主管的数据，并使用SEM-PLS3进行了分析。WF和WH是理解OJE的有价值的框架。WH影响WF, WF正向影响OJE。OJE增加导致SRP和PCSP，降低QI。关键词:组织工作嵌入性人际心理因素危机因素支持行为因素待客之道披露声明作者未发现潜在的利益冲突。

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来源期刊

International Journal of Hospitality & Tourism Administration HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

6.30

自引率

8.60%

发文量

期刊介绍： The International Journal of Hospitality & Tourism Administration is an applied, internationally oriented hospitality and tourism management journal designed to help practitioners and researchers stay abreast of the latest developments in the field as well as facilitate the exchange of ideas. The journal addresses critical competency areas that will help practitioners be successful in this growing field now and into the future. An exciting and challenging international forum, the journal reflects current happenings and trends in the industry.