Development of a web-based application for organizing the operation of a car service station

Abstract

The article provides material on the optimization of business processes and document flow automation of car service stations using web-based applications. This will allow to quickly and accurately diagnose malfunctions, plan and control the work of mechanics, provide quality service and increase customer satisfaction. A comparative analysis of the most common CRM systems was carried out according to such criteria as functionality, cost of the program, technical support, integration with other software, as well as features of implementation at the enterprise. It was found that the adaptation of CRM systems to the conditions of a specific business entity requires significant financial costs, which is not appropriate for small business representatives. The most reasonable solution for automating the operation of maintenance stations is the development of their own websites, taking into account the specifics of the business processes of each enterprise. A web application has been developed that allows you to optimize such processes as maintaining a customer account and car diagnostic card, distributing and processing requests for maintenance, as well as creating an archive of requests and rating employees based on customer feedback. The PHP programming language, the PHPWord library for creating text documents and the Bootstrap framework, the MariaDB database and the web interface for its administration, phpMyAdmin, were used for development. The application was created in the PhpStorm software environment from the JetBrains company. The implementation of the developed software will improve the processes of working with customers and increase the quality of services provided by the technical service station