Developing information system/technology strategy in supporting business process: a case study of insurance state-owned enterprises

Abstract

The main goal of this study was to develop an information system/technology strategy in supporting process business in one of a state-owned insurance company. The study was motivated by the fact that company branch offices spread out throughout Indonesia. For this purpose, the open group architecture framework (TOGAF) was deployed. Considering the nature of the study is a strategy, Ward and Peppard's model was also used. TOGAF was integrated with Ward and Peppard model to find the solution to the current problem and mapping future activities. Some suggestions to company management resulted from the research. Each year from 2020 to 2024, the company management should strengthen the main platform and internal capability, implement digitise service, enhance contribution towards all stakeholders, speed up excellent performance, maintain the business growth, and start expansion, respectively.