The benchmarking implementation and management control process as influenced by interplay of environmental and cultural factors: institutional and contingency perspectives

IF 4.5 Q1 MANAGEMENT
Nizar Mohammad Alsharari, Mohammed S. Aljohani
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Design/methodology/approach The study adopts a mixed-methods approach, combining qualitative and quantitative methods to comprehensively explore the influence of environmental and cultural factors on benchmarking implementation and management control in the UAE. This study draws on the integration of two main theoretical perspectives: institutional theory and contingency theory. This is the first attempt to integrate these different frameworks in a single study. The study presents a case study of Emirates Industrial City (EIC), which has been recognized by global industries for boosting efficiency, cost control, quality and overall operations. The quality method known as benchmarking maximizes the potential for organizations to achieve optimal levels of production efficiency. Findings This paper provides compelling evidence that the benchmarking implementation process and management control in the UAE are significantly influenced by the complex interplay of environmental and cultural factors. By recognizing the importance of environmental sustainability and cultural values in guiding benchmarking practices, UAE organizations can optimize their performance and competitiveness. The findings contribute valuable insights to the existing literature, offering practical implications for UAE organizations seeking to leverage benchmarking as a strategic tool for growth and continuous improvement. The findings reveal that UAE organizations incorporating environmental considerations into benchmarking practices demonstrate a proactive approach to sustainability, aligning their goals with eco-friendly practices. Cultural influences, including a culture of collaboration and openness to external learning, contribute to successful benchmarking adoption and knowledge sharing. Moreover, the study highlights that the integration of benchmarking outcomes into the management control process positively correlates with organizational performance. UAE organizations that leverage benchmarking data for decision-making and performance evaluation exhibit higher levels of competitiveness and efficiency. Research limitations/implications This paper has important implications for organizations in the UAE seeking to optimize their benchmarking practices and management control. The study's findings can guide organizations in aligning their benchmarking efforts with environmental sustainability goals and cultural values to enhance performance and competitiveness. Understanding the influence of environmental and cultural factors on benchmarking adoption and implementation allows organizations to foster a benchmarking culture that embraces knowledge sharing and learning. Managers can tailor their approaches to accommodate cultural nuances and enhance the effectiveness of benchmarking initiatives. Originality/value This paper contributes to the existing body of knowledge in several ways. Integrated approach: By examining the complex interplay of environmental and cultural factors, this study takes an integrated approach of institutional and contingency theories to understanding their influence on benchmarking implementation and management control. It offers a comprehensive view of how these factors interact to shape organizational practices and outcomes. UAE context: The study focuses specifically on the UAE, providing insights into benchmarking practices within the unique environmental and cultural context of the nation. 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引用次数: 0

Abstract

Purpose The purpose of this paper is to investigate the influence of environmental and cultural factors on the benchmarking implementation process and management control within organizations in the United Arab Emirates (UAE). By exploring the complex interplay of these factors, the study aims to uncover how environmental considerations and cultural dynamics shape the effectiveness and outcomes of benchmarking initiatives in the UAE's unique business environment. The research seeks to provide valuable insights for organizations in the UAE to optimize their benchmarking practices and enhance their overall performance and competitiveness. Design/methodology/approach The study adopts a mixed-methods approach, combining qualitative and quantitative methods to comprehensively explore the influence of environmental and cultural factors on benchmarking implementation and management control in the UAE. This study draws on the integration of two main theoretical perspectives: institutional theory and contingency theory. This is the first attempt to integrate these different frameworks in a single study. The study presents a case study of Emirates Industrial City (EIC), which has been recognized by global industries for boosting efficiency, cost control, quality and overall operations. The quality method known as benchmarking maximizes the potential for organizations to achieve optimal levels of production efficiency. Findings This paper provides compelling evidence that the benchmarking implementation process and management control in the UAE are significantly influenced by the complex interplay of environmental and cultural factors. By recognizing the importance of environmental sustainability and cultural values in guiding benchmarking practices, UAE organizations can optimize their performance and competitiveness. The findings contribute valuable insights to the existing literature, offering practical implications for UAE organizations seeking to leverage benchmarking as a strategic tool for growth and continuous improvement. The findings reveal that UAE organizations incorporating environmental considerations into benchmarking practices demonstrate a proactive approach to sustainability, aligning their goals with eco-friendly practices. Cultural influences, including a culture of collaboration and openness to external learning, contribute to successful benchmarking adoption and knowledge sharing. Moreover, the study highlights that the integration of benchmarking outcomes into the management control process positively correlates with organizational performance. UAE organizations that leverage benchmarking data for decision-making and performance evaluation exhibit higher levels of competitiveness and efficiency. Research limitations/implications This paper has important implications for organizations in the UAE seeking to optimize their benchmarking practices and management control. The study's findings can guide organizations in aligning their benchmarking efforts with environmental sustainability goals and cultural values to enhance performance and competitiveness. Understanding the influence of environmental and cultural factors on benchmarking adoption and implementation allows organizations to foster a benchmarking culture that embraces knowledge sharing and learning. Managers can tailor their approaches to accommodate cultural nuances and enhance the effectiveness of benchmarking initiatives. Originality/value This paper contributes to the existing body of knowledge in several ways. Integrated approach: By examining the complex interplay of environmental and cultural factors, this study takes an integrated approach of institutional and contingency theories to understanding their influence on benchmarking implementation and management control. It offers a comprehensive view of how these factors interact to shape organizational practices and outcomes. UAE context: The study focuses specifically on the UAE, providing insights into benchmarking practices within the unique environmental and cultural context of the nation. This research addresses a gap in the literature by examining the influence of these factors in a distinct business environment.
受环境和文化因素相互作用影响的基准化实施和管理控制过程:制度和应急观点
本文的目的是调查环境和文化因素对基准实施过程和管理控制在组织在阿拉伯联合酋长国(阿联酋)的影响。通过探索这些因素的复杂相互作用,该研究旨在揭示环境因素和文化动态如何在阿联酋独特的商业环境中塑造基准举措的有效性和结果。该研究旨在为阿联酋的组织提供有价值的见解,以优化他们的基准实践,提高他们的整体绩效和竞争力。本研究采用混合方法,将定性和定量方法相结合,全面探讨环境和文化因素对阿联酋标杆实施和管理控制的影响。本研究借鉴了制度理论和权变理论两种主要理论视角的整合。这是第一次尝试在一项研究中整合这些不同的框架。该研究以阿联酋工业城(EIC)为例进行了研究,该城市在提高效率、成本控制、质量和整体运营方面得到了全球工业界的认可。被称为标杆管理的质量方法最大限度地发挥了组织实现最佳生产效率水平的潜力。本文提供了令人信服的证据,表明阿联酋的基准实施过程和管理控制受到环境和文化因素复杂相互作用的显著影响。通过认识到环境可持续性和文化价值观在指导基准实践中的重要性,阿联酋组织可以优化其绩效和竞争力。这些发现为现有文献提供了有价值的见解,为寻求利用基准作为增长和持续改进的战略工具的阿联酋组织提供了实际意义。调查结果显示,阿联酋组织将环境因素纳入基准实践,展示了一种积极主动的可持续发展方法,使其目标与环保实践保持一致。文化影响,包括协作和对外学习开放的文化,有助于成功地采用基准和知识共享。此外,本研究强调,将基准结果整合到管理控制过程中与组织绩效呈正相关。利用基准数据进行决策和绩效评估的阿联酋组织表现出更高水平的竞争力和效率。本文对阿联酋寻求优化其基准实践和管理控制的组织具有重要意义。研究结果可以指导组织将其基准工作与环境可持续性目标和文化价值观相结合,以提高绩效和竞争力。了解环境和文化因素对基准采用和实施的影响,可以使组织培养一种支持知识共享和学习的基准文化。管理人员可以调整他们的方法,以适应文化的细微差别,并提高基准计划的有效性。这篇论文在几个方面对现有的知识体系做出了贡献。综合方法:通过研究环境和文化因素的复杂相互作用,本研究采用制度和权变理论的综合方法来理解它们对基准实施和管理控制的影响。它提供了这些因素如何相互作用以形成组织实践和结果的综合视图。阿联酋背景:该研究特别关注阿联酋,为该国独特的环境和文化背景下的基准实践提供见解。本研究通过考察这些因素在不同商业环境中的影响,解决了文献中的空白。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
10.40
自引率
16.10%
发文量
154
期刊介绍: Benchmarking is big news for companies committed to total quality programmes. Its enthusiastic reception by many prominent business figures has created high levels of interest in a technique which promises big rewards for co-operating partners. Yet, like total quality itself, it must be understood in its proper context, and implemented single mindedly if it is to be effective - this journal helps companies to decide if benchmarking is right for them, and shows them how to go about it successfully.
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