MOBI-Qual: a common framework to manage the product-service system quality of shared mobility

IF 2.5 3区工程技术 Q2 ENGINEERING, INDUSTRIAL

Flexible Services and Manufacturing Journal Pub Date : 2023-11-11 DOI:10.1007/s10696-023-09520-y

Federico Barravecchia, Luca Mastrogiacomo, Martí Casadesús Fa, Fiorenzo Franceschini

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引用次数: 0

Abstract

Abstract Shared mobility is transforming urban transportation. The increasing demand for more efficient and sustainable transportation options has driven the growth of the shared mobility sector, attracting operators ranging from new entrants to traditional manufacturers looking to diversify their markets. Despite its popularity, there is currently a lack of tools to support the design and management of the quality of shared mobility. Seeking to contribute towards bridging this gap, this paper presents a comprehensive quality framework, refereed as MOBI-Qual . MOBI-Qual was developed using a bottom-up approach, wherein quality determinants were defined based on an extensive analysis of digital Voice-of-Customer data, specifically customer review. A topic modelling algorithm was utilized to extract the quality determinants for the most prevalent shared mobility modes. Following this, a common framework was established through a comparison of these quality determinants. The proposed framework comprises eleven quality determinants that comprehensively cover various aspects of shared mobility.

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MOBI-Qual:管理共享出行产品服务体系质量的通用框架

共享出行正在改变城市交通。对更高效、更可持续的交通选择的需求不断增长，推动了共享出行行业的增长，吸引了从新进入者到寻求市场多元化的传统制造商的运营商。尽管它很受欢迎，但目前缺乏工具来支持共享出行的设计和质量管理。为了弥合这一差距，本文提出了一个全面的质量框架，称为MOBI-Qual。MOBI-Qual采用自下而上的方法开发，其中质量决定因素是基于对数字客户之声数据(特别是客户评论)的广泛分析来定义的。利用主题建模算法提取最普遍的共享移动模式的质量决定因素。随后，通过对这些质量决定因素的比较，建立了一个共同的框架。拟议的框架包括11个质量决定因素，全面涵盖共享交通的各个方面。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Flexible Services and Manufacturing Journal ENGINEERING, MANUFACTURING-OPERATIONS RESEARCH & MANAGEMENT SCIENCE

CiteScore

5.60

自引率

7.40%

发文量

审稿时长

>12 weeks

期刊介绍： The mission of the Flexible Services and Manufacturing Journal, formerly known as the International Journal of Flexible Manufacturing Systems, is to publish original, high-quality research papers in the field of services and manufacturing management. All aspects in this field including the interface between engineering and management, the design and analysis of service and manufacturing systems as well as operational planning and decision support are covered. The journal seeks papers that have a clear focus on the applicability in the real business world including all kinds of services and manufacturing industries, e.g. in logistics, transportation, health care, manufacturing-based services, production planning and control, and supply chain management. Flexibility should be understood in its widest sense as a system’s ability to respond to changes in the environment through improved decision making and business development procedures and enabling IT solutions.