In the untact Era, the Effect of Instructor’s Image and Use of Non-Verbal Communication on Learner"s Class Satisfaction and Class Immersion

Abstract

This study is to verify the effect of the instructor"s image and non-verbal communication on learners" class satisfaction and class immersion during non-face-to-face classes after COVID-19. As a result first, the impact on learners" class satisfaction according to the instructor"s image and non-verbal communication use in non-face-to-face classes had the greatest impact on the instructor"s professional image, social image, similar language, facial expression, and external image, and second, social images had the greatest impact on learners" class immersion due to the use of instructor"s images and non-verbal communication, followed by professional images, facial expressions, appearances, similar languages, and external images. Third, class satisfaction has a large influence on class immersion(β=.760), and fourth, as a result of verifying the mediating effect of class satisfaction, it was found that class satisfaction plays a mediating role in influencing the instructor"s image and non-verbal communication on class immersion. In the end, this study will need to prepare empirical measures for non-face-to-face lectures that meet the needs of learners in order to draw efficient learning methods between instructors and learners in non-face-to-face classes such as the post-COVID-19 era.