Identifying andamp; Ranking the Key Factors Affecting the Quality Assurance (QA) of High-Tech Products in Turbine Engineering and Manufacturing Companies

Abstract

Due to the unique features of High Tech products such as rapid and continuous changes in them, competition in production innovation, short life, the use of advanced technology and transformational management and leadership, the need to ensure product quality before delivery to the customer is of great importance. This guarantee is done by establishing a quality management system and observing the related requirements. The purpose of this study is to identify and rank the factors affecting the quality assurance of high tech products with a structural equation modeling approach. The statistical population of this study were managers and quality control experts of engineering and turbine manufacturing companies. Structural equations and SMART PLS software were used to confirm the indicators and model fit. Findings of the study indicate the identification of 21 indicators that according to experts are classified into five key factors. The results showed that all five factors had a significant effect on quality assurance of High Tech products. Also in the ranking, the quality control factor ranked first, the technical and engineering factor ranked second, the technology factor ranked third, the system process factor ranked fourth, and the leadership factor ranked fifth.