How do enterprise social media affordances affect knowledge sharing within project teams: the social cognitive theory view

IF 4.9 3区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE
Xu Ren, Xiangmei Sun
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Abstract

Purpose The use of enterprise social media (ESM) can promote knowledge sharing within project teams. However, the potential mechanism of ESM affordances influencing knowledge sharing has not been fully studied. This paper aims to develop a theoretical model to explore how individual psychological cognition and environmental factors affect ESM affordances. Design/methodology/approach An empirical research using ESM applications was conducted in China, and 214 valid responses were collected for data analysis. Partial least squares structural equation modeling method was performed to test the theoretical model and hypotheses. Findings The results suggest the following implications: (1) the visibility, persistence, editability and association of ESM affordances all have a positive effect on the effectiveness of knowledge sharing in project teams. (2) The psychological safety and psychological empowerment of team members have a significant positive influence on ESM affordances. (3) The project task complexity positively moderates the positive effects which the visibility and association have on the effectiveness of knowledge sharing, and negatively moderates the positive relationship between the editability and knowledge sharing. Originality/value Based on the social cognitive theory, this paper highlights the roles of psychological cognitive factors and project task context in the effect of ESM affordances having on knowledge sharing within project teams. Moreover, it provides valuable suggestions for project managers in project and knowledge management.
企业社交媒体支持如何影响项目团队内的知识共享:社会认知理论观点
企业社交媒体(ESM)的使用可以促进项目团队内部的知识共享。然而,ESM服务能力影响知识共享的潜在机制尚未得到充分研究。本文旨在建立一个理论模型,探讨个体心理认知和环境因素如何影响ESM的承受能力。设计/方法/方法采用ESM应用程序在中国进行实证研究,收集了214份有效回复进行数据分析。采用偏最小二乘结构方程建模方法对理论模型和假设进行检验。结果表明:(1)项目团队知识共享的可视性、持久性、可编辑性和关联性均对项目团队知识共享的有效性有正向影响。(2)团队成员的心理安全和心理授权对ESM负担有显著的正向影响。(3)项目任务复杂性正向调节可视性和关联度对知识共享有效性的正向影响,负向调节可编辑性对知识共享有效性的正向影响。本文以社会认知理论为基础,重点分析了心理认知因素和项目任务情境对项目团队内部知识共享的影响。为项目管理者在项目管理和知识管理方面提供了有价值的建议。
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来源期刊
Information Technology & People
Information Technology & People INFORMATION SCIENCE & LIBRARY SCIENCE-
CiteScore
8.20
自引率
13.60%
发文量
121
期刊介绍: Information Technology & People publishes work that is dedicated to understanding the implications of information technology as a tool, resource and format for people in their daily work in organizations. Impact on performance is part of this, since it is essential to the well being of employees and organizations alike. Contributions to the journal include case studies, comparative theory, and quantitative research, as well as inquiries into systems development methods and practice.
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