Ride-hailing while female: Negotiating China’s digital public sphere

Abstract

This research reveals how social media advances gender responsiveness in the context of China’s digital transformation by exploring ride-hailing services, a fast-growing though often under-regulated sector. Specifically, the rise of ride-hailing has been accompanied by incidents of sexual harassment and gender-based violence, leading to social media outrage. Building on Habermas’s concept of the public sphere, this study – perhaps the first to explore the gender dynamics of ride-hailing policymaking in China – centers on the notion of digital public sphere. This study investigates how citizens, corporations, and government agencies have markedly differed in their discourses on gender and safety. Results exhibit that as corporations and government agencies seek technological and legislative solutions to improve safety, Chinese citizen-based activism efforts have amplified gendered perspectives, addressing gender-responsive policymaking. These actors generate discourses that echo various strands of feminism and further cultivate the policy trajectory, including pressuring government agencies to enforce the social accountability of private corporations. This research addresses a pragmatic perspective to demonstrate how liberal, socialist, and cultural feminisms coexist and negotiate in China’s digital public sphere. It aims to enhance one’s understanding of online civic engagement and resulting policy change in contemporary China, enriching the public sphere theory with emerging technology under a contentious political context.