Learning from incidents and recovering resiliently: integrating incident management into preventive care practices

IF 0.5 0 HUMANITIES, MULTIDISCIPLINARY

Journal of the Institute of Conservation Pub Date : 2023-09-02 DOI:10.1080/19455224.2023.2251548

Kelly McCauley Krish

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However, the results also demonstrate that, when done effectively, systematic incident documentation, analysis and discussion can inform preventive care in many ways: providing data for risk assessments, improving emergency planning and response procedures, demonstrating the utility of preventive care practices, and allowing for data-driven decisions about the allocation of funding and resources for mitigation.Résumé« Apprendre des incidents et se rétablir de manière résiliente: intégrer la gestion des incidents dans les pratiques de prévention »Des événements quotidiens à l’urgence des situations de crise, les leçons et les outils de la gestion des incidents peuvent être adaptés pour être utilisés dans les actions préventives, en soutenant la préservation à long terme et la résilience institutionnelle. À cette fin, des entretiens ont été menés avec onze institutions établies aux États-Unis qui ont mis en place une certaine forme de système de gestion des incidents et ceux-ci ont ensuite été utilisés pour aider à clarifier l'état du terrain et ses besoins pour aller de l'avant. La gestion des incidents n'est pas un processus simple et le besoin de conseils et d'outils supplémentaires pour l’appuyer a été souligné dans les entretiens. Cependant, les résultats démontrent également que, lorsqu'ils sont effectués efficacement, la documentation, l'analyse et le débat systématiques sur les incidents peuvent éclairer les actes de prévention de plusieurs façons : fournir des données pour les évaluations des risques, améliorer les procédures de planification et d'intervention d'urgence, démontrer l'utilité des mesures préventives mises en oeuvre et permettre des décisions fondées sur des données concernant l’attribution de financements et de ressources pour l’atténuation des effets.Zusammenfassung„Aus Vorfällen lernen und sich widerstandsfähig erholen: Integration des Vorfallsmanagements in die präventive Praxis der Bestandserhaltung“Von zerstörten Kunstwerken bis hin zu undichten Dächern können die Lehren und Instrumente des Notfallmanagements für den Einsatz in der präventiven Betsnadserhaltung angepasst werden, um den langfristigen Erhalt und die institutionelle Resilienz zu unterstützen. Zu diesem Zweck wurden Interviews mit elf US-amerikanischen Einrichtungen geführt, die eine Form von Notfallmanagement-System eingeführt haben, und diese wurden dann genutzt um den Ist-Zustand sowie die zukünftigen Bedarfe dieses Themenbereichs zu evaluieren. Das Management von Notfällen ist kein einfacher Prozess, und in den Interviews wurde der Bedarf an weiteren Leitlinien und Instrumente zur weiteren Unterstützung hervorgehoben. Die Ergebnisse zeigen jedoch auch, dass eine systematische Dokumentation, Analyse und Diskussion von Zwischenfällen, wenn sie effektiv durchgeführt wird, die Präventivversorgung in vielerlei Hinsicht unterstützen kann: Sie liefert Daten für Risikobewertungen, verbessert die Notfallplanung und die Reaktionsverfahren, zeigt den Nutzen von Präventivversorgungspraktiken auf und ermöglicht datengestützte Entscheidungen über die Zuweisung von Finanzmitteln und Ressourcen für die Schadensbegrenzung.Resumen“Aprendiendo de los incidentes y recuperándose con resiliencia: integración de la gestión de incidentes en las prácticas de atención preventiva”Las herramientas usadas y las lecciones aprendidas durante las gestiones de incidentes (desde eventos cotidianos hasta emergencias urgentes) pueden adaptarse y aplicarse a los servicios de prevención, y así facilitar la preservación a largo plazo y la resiliencia institucional. Con este fin, se realizaron entrevistas con once instituciones estadounidenses que habían implantado algún tipo de sistema de gestión de incidentes usado, posteriormente, para ayudar a determinar el estado del sector y sus necesidades de cara al futuro. La gestión de incidentes no es un proceso sencillo y las entrevistas recalcaron la necesidad de más orientación y herramientas de apoyo. Sin embargo, los resultados también demuestran que, cuando se hace de forma eficaz, la documentación, el análisis y el debate sistemático de los incidentes pueden aportar información en muchos aspectos para orientar el cuidado preventivo, como proporcionando datos para las evaluaciones de riesgos, mejorando la planificación de emergencias y los procedimientos de respuesta, demostrando la utilidad de las prácticas de atención preventiva y permitiendo tomar decisiones sobre la asignación de fondos y recursos para la mitigación basadas en datos.摘要“在事件中学习并顽强复原：将事件管理纳入预防性保护实践”从日常工作到紧急情况，事件管理的经验和方法可用于预防性保护，以助于长期保护和机构复原。为此，我们采访了 11 家运用某些事件管理系统的美国机构，并以此来理清该领域的现状及未来需求。事件管理并非一个简单的过程，在访谈中我们强调了它需要进一步的指导和手段支持。然而，访谈结果也表明，如果能有效地进行系统的事件记录、分析和讨论，可在诸多方面为预防性保护提供信息：为风险评估、改进应急计划和响应程序提供数据；证实预防性保护实践的效用；以及在资金和资源分配方面考虑以数据为导向的决策。Keywords: collectionsincidentriskpreparednessresiliencepreventive AcknowledgementsSpecial thanks go to Daniel Burge, who was an invaluable partner in conceiving and developing these ideas, and individuals from the following institutions who provided insights into the practice of incident management at collecting institutions based on their experiences (in alphabetical order): Art Institute of Chicago, Canadian Conservation Institute, Cardiff University, Colonial Williamsburg, Conservation Center for Art & Historic Artifacts, Curae Collections Care LLC, Glenstone Museum, Historic New England, National Park Service, New York Public Library, Smithsonian Institution, and others who provided resources via email. Thanks as well to the two anonymous reviewers and Icon editorial team who provided valuable feedback for the development of this article.Notes1 Canadian Conservation Institute and International Centre for the Study of the Preservation and Restoration of Cultural Property, A Guide to Risk Management of Cultural Heritage (Government of Canada and ICCROM, 2016).2 Rob Waller, Assessing and Managing Risks to Collections: An Introduction to the Cultural Property Risk Analysis Model (CPRAM) (workshop, Leipzig, Germany, 10 November 2018).3 Personal communication by email with Renate van Leijen and Agnes Brokerhof of RCE, spring 2021.4 See, for example, National Park Service, ‘Chapter 10: Emergency Planning’, in Museum Handbook, Part I (NPS: 2019), 10:48, 10:88–10:89, https://www.nps.gov/museum/publications/mhi/Chap10.pdf (accessed 10 August 2023).5 Samantha Owens, ‘Learning from Incidents: Artwork Interaction Reporting and Lessons’ (paper presented at the annual meeting for the American Institute for Conservation, 3 May–24 June 2021).6 Angela Chang, Penley Knipe, and Kate Smith, ‘Preventive Conservation in the Renovation of the Harvard Art Museums: Before, During, and Ever After’ (paper presented at the annual meeting for the American Institute for Conservation, Chicago, Illinois, 28 May–2 June 2017).7 See, for example, Doris Hamburg, ‘Chapter 7: Safeguarding Heritage Assets—The Library of Congress Planning Framework for Preservation’, in To Preserve and Protect: The Strategic Stewardship of Cultural Resources (Washington: Library of Congress, 2002), https://www.nps.gov/parkhistory/online_books/preserve_protect/chap7.html (accessed 10 August 2023).8 On implementation, see, for example, Jason Hand, Post-Incident Reviews: Learning from Failure for Improved Incident Response (Sebastopol, CA: O’Reilly Media, 2017). On barriers see, for example, European Safety Reliability & Data Association, Barriers to Learning from Incidents and Accidents (ESReDA, 2015), https://www.esreda.org/wp-content/uploads/2021/01/ESReDA-barriers-learning-accidents-1.pdf (accessed 10 August 2023). Both of these resources were fundamental to organising the thoughts presented here.9 Cf. Irene Karsten, ‘Identifying Collections Vulnerable to Disasters: Evidence from Risk Analysis of Rare Events’, Journal of the Canadian Association for Conservation 44 (2019): 27.10 See, for example, Silvia Manrique Tamayo and Clara Huisman, ‘Cognito Forms: A Comprehensive Solution for Collection Surveys and Condition Reports’ (paper presented at the annual meeting for the American Institute for Conservation, Jacksonville, Florida, 16–20 May 2023).11 Hand, Post-Incident Reviews, 65.12 Cf. Joseph Grenny et al., Crucial Conversations: Tools for When Stakes Are High (New York: McGraw Hill, 2021).13 Hand, Post-Incident Reviews, 64.14 Hand, Post-Incident Reviews, 64.15 Waller, Assessing and Managing Risks to Collections.16 Canadian Conservation Institute and International Centre for the Study of the Preservation and Restoration of Cultural Property, A Guide to Risk Management of Cultural Heritage.Additional informationNotes on contributorsKelly McCauley KrishKelly McCauley Krish is the Senior Preventive Conservator at the National Museum Cardiff within Amgueddfa Cymru. She is a Professional Associate of the American Institute for Conservation, and Chair of their Preventive Care Network. Kelly is involved in numerous research and sustainability initiatives in the conservation field, including projects to evaluate the cost-effectiveness of different environmental measures within historic houses and to integrate pollutant monitoring into more sustainable mechanical system operation.","PeriodicalId":43004,"journal":{"name":"Journal of the Institute of Conservation","volume":"47 1","pages":"0"},"PeriodicalIF":0.5000,"publicationDate":"2023-09-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of the Institute of Conservation","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/19455224.2023.2251548","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"0","JCRName":"HUMANITIES, MULTIDISCIPLINARY","Score":null,"Total":0}

引用次数: 0

Abstract

AbstractFrom day-to-day events to the urgency of emergencies, the lessons and tools of incident management can be adapted for use in preventive care, supporting long-term preservation and institutional resiliency. To this end, interviews were conducted with 11 US-based institutions that have implemented some form of incident management system and these were then used to help clarify the state of the field and its needs moving forward. Incident management is not a straightforward process and a need for further guidance and tools to support it were highlighted in the interviews. However, the results also demonstrate that, when done effectively, systematic incident documentation, analysis and discussion can inform preventive care in many ways: providing data for risk assessments, improving emergency planning and response procedures, demonstrating the utility of preventive care practices, and allowing for data-driven decisions about the allocation of funding and resources for mitigation.Résumé« Apprendre des incidents et se rétablir de manière résiliente: intégrer la gestion des incidents dans les pratiques de prévention »Des événements quotidiens à l’urgence des situations de crise, les leçons et les outils de la gestion des incidents peuvent être adaptés pour être utilisés dans les actions préventives, en soutenant la préservation à long terme et la résilience institutionnelle. À cette fin, des entretiens ont été menés avec onze institutions établies aux États-Unis qui ont mis en place une certaine forme de système de gestion des incidents et ceux-ci ont ensuite été utilisés pour aider à clarifier l'état du terrain et ses besoins pour aller de l'avant. La gestion des incidents n'est pas un processus simple et le besoin de conseils et d'outils supplémentaires pour l’appuyer a été souligné dans les entretiens. Cependant, les résultats démontrent également que, lorsqu'ils sont effectués efficacement, la documentation, l'analyse et le débat systématiques sur les incidents peuvent éclairer les actes de prévention de plusieurs façons : fournir des données pour les évaluations des risques, améliorer les procédures de planification et d'intervention d'urgence, démontrer l'utilité des mesures préventives mises en oeuvre et permettre des décisions fondées sur des données concernant l’attribution de financements et de ressources pour l’atténuation des effets.Zusammenfassung„Aus Vorfällen lernen und sich widerstandsfähig erholen: Integration des Vorfallsmanagements in die präventive Praxis der Bestandserhaltung“Von zerstörten Kunstwerken bis hin zu undichten Dächern können die Lehren und Instrumente des Notfallmanagements für den Einsatz in der präventiven Betsnadserhaltung angepasst werden, um den langfristigen Erhalt und die institutionelle Resilienz zu unterstützen. Zu diesem Zweck wurden Interviews mit elf US-amerikanischen Einrichtungen geführt, die eine Form von Notfallmanagement-System eingeführt haben, und diese wurden dann genutzt um den Ist-Zustand sowie die zukünftigen Bedarfe dieses Themenbereichs zu evaluieren. Das Management von Notfällen ist kein einfacher Prozess, und in den Interviews wurde der Bedarf an weiteren Leitlinien und Instrumente zur weiteren Unterstützung hervorgehoben. Die Ergebnisse zeigen jedoch auch, dass eine systematische Dokumentation, Analyse und Diskussion von Zwischenfällen, wenn sie effektiv durchgeführt wird, die Präventivversorgung in vielerlei Hinsicht unterstützen kann: Sie liefert Daten für Risikobewertungen, verbessert die Notfallplanung und die Reaktionsverfahren, zeigt den Nutzen von Präventivversorgungspraktiken auf und ermöglicht datengestützte Entscheidungen über die Zuweisung von Finanzmitteln und Ressourcen für die Schadensbegrenzung.Resumen“Aprendiendo de los incidentes y recuperándose con resiliencia: integración de la gestión de incidentes en las prácticas de atención preventiva”Las herramientas usadas y las lecciones aprendidas durante las gestiones de incidentes (desde eventos cotidianos hasta emergencias urgentes) pueden adaptarse y aplicarse a los servicios de prevención, y así facilitar la preservación a largo plazo y la resiliencia institucional. Con este fin, se realizaron entrevistas con once instituciones estadounidenses que habían implantado algún tipo de sistema de gestión de incidentes usado, posteriormente, para ayudar a determinar el estado del sector y sus necesidades de cara al futuro. La gestión de incidentes no es un proceso sencillo y las entrevistas recalcaron la necesidad de más orientación y herramientas de apoyo. Sin embargo, los resultados también demuestran que, cuando se hace de forma eficaz, la documentación, el análisis y el debate sistemático de los incidentes pueden aportar información en muchos aspectos para orientar el cuidado preventivo, como proporcionando datos para las evaluaciones de riesgos, mejorando la planificación de emergencias y los procedimientos de respuesta, demostrando la utilidad de las prácticas de atención preventiva y permitiendo tomar decisiones sobre la asignación de fondos y recursos para la mitigación basadas en datos.摘要“在事件中学习并顽强复原：将事件管理纳入预防性保护实践”从日常工作到紧急情况，事件管理的经验和方法可用于预防性保护，以助于长期保护和机构复原。为此，我们采访了 11 家运用某些事件管理系统的美国机构，并以此来理清该领域的现状及未来需求。事件管理并非一个简单的过程，在访谈中我们强调了它需要进一步的指导和手段支持。然而，访谈结果也表明，如果能有效地进行系统的事件记录、分析和讨论，可在诸多方面为预防性保护提供信息：为风险评估、改进应急计划和响应程序提供数据；证实预防性保护实践的效用；以及在资金和资源分配方面考虑以数据为导向的决策。Keywords: collectionsincidentriskpreparednessresiliencepreventive AcknowledgementsSpecial thanks go to Daniel Burge, who was an invaluable partner in conceiving and developing these ideas, and individuals from the following institutions who provided insights into the practice of incident management at collecting institutions based on their experiences (in alphabetical order): Art Institute of Chicago, Canadian Conservation Institute, Cardiff University, Colonial Williamsburg, Conservation Center for Art & Historic Artifacts, Curae Collections Care LLC, Glenstone Museum, Historic New England, National Park Service, New York Public Library, Smithsonian Institution, and others who provided resources via email. Thanks as well to the two anonymous reviewers and Icon editorial team who provided valuable feedback for the development of this article.Notes1 Canadian Conservation Institute and International Centre for the Study of the Preservation and Restoration of Cultural Property, A Guide to Risk Management of Cultural Heritage (Government of Canada and ICCROM, 2016).2 Rob Waller, Assessing and Managing Risks to Collections: An Introduction to the Cultural Property Risk Analysis Model (CPRAM) (workshop, Leipzig, Germany, 10 November 2018).3 Personal communication by email with Renate van Leijen and Agnes Brokerhof of RCE, spring 2021.4 See, for example, National Park Service, ‘Chapter 10: Emergency Planning’, in Museum Handbook, Part I (NPS: 2019), 10:48, 10:88–10:89, https://www.nps.gov/museum/publications/mhi/Chap10.pdf (accessed 10 August 2023).5 Samantha Owens, ‘Learning from Incidents: Artwork Interaction Reporting and Lessons’ (paper presented at the annual meeting for the American Institute for Conservation, 3 May–24 June 2021).6 Angela Chang, Penley Knipe, and Kate Smith, ‘Preventive Conservation in the Renovation of the Harvard Art Museums: Before, During, and Ever After’ (paper presented at the annual meeting for the American Institute for Conservation, Chicago, Illinois, 28 May–2 June 2017).7 See, for example, Doris Hamburg, ‘Chapter 7: Safeguarding Heritage Assets—The Library of Congress Planning Framework for Preservation’, in To Preserve and Protect: The Strategic Stewardship of Cultural Resources (Washington: Library of Congress, 2002), https://www.nps.gov/parkhistory/online_books/preserve_protect/chap7.html (accessed 10 August 2023).8 On implementation, see, for example, Jason Hand, Post-Incident Reviews: Learning from Failure for Improved Incident Response (Sebastopol, CA: O’Reilly Media, 2017). On barriers see, for example, European Safety Reliability & Data Association, Barriers to Learning from Incidents and Accidents (ESReDA, 2015), https://www.esreda.org/wp-content/uploads/2021/01/ESReDA-barriers-learning-accidents-1.pdf (accessed 10 August 2023). Both of these resources were fundamental to organising the thoughts presented here.9 Cf. Irene Karsten, ‘Identifying Collections Vulnerable to Disasters: Evidence from Risk Analysis of Rare Events’, Journal of the Canadian Association for Conservation 44 (2019): 27.10 See, for example, Silvia Manrique Tamayo and Clara Huisman, ‘Cognito Forms: A Comprehensive Solution for Collection Surveys and Condition Reports’ (paper presented at the annual meeting for the American Institute for Conservation, Jacksonville, Florida, 16–20 May 2023).11 Hand, Post-Incident Reviews, 65.12 Cf. Joseph Grenny et al., Crucial Conversations: Tools for When Stakes Are High (New York: McGraw Hill, 2021).13 Hand, Post-Incident Reviews, 64.14 Hand, Post-Incident Reviews, 64.15 Waller, Assessing and Managing Risks to Collections.16 Canadian Conservation Institute and International Centre for the Study of the Preservation and Restoration of Cultural Property, A Guide to Risk Management of Cultural Heritage.Additional informationNotes on contributorsKelly McCauley KrishKelly McCauley Krish is the Senior Preventive Conservator at the National Museum Cardiff within Amgueddfa Cymru. She is a Professional Associate of the American Institute for Conservation, and Chair of their Preventive Care Network. Kelly is involved in numerous research and sustainability initiatives in the conservation field, including projects to evaluate the cost-effectiveness of different environmental measures within historic houses and to integrate pollutant monitoring into more sustainable mechanical system operation.

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从事件中学习并迅速恢复:将事件管理纳入预防性护理实践

摘要从日常事件到紧急事件，事件管理的经验教训和工具可以用于预防保健，支持长期保存和机构弹性。为此，我们与11家美国机构进行了访谈，这些机构已经实施了某种形式的事件管理系统，然后使用这些访谈来帮助澄清该领域的状态及其向前发展的需求。事件管理不是一个简单的过程，访谈中强调了需要进一步的指导和工具来支持它。然而，研究结果还表明，如果有效开展，系统的事件记录、分析和讨论可以在许多方面为预防保健提供信息:为风险评估提供数据，改进应急规划和反应程序，展示预防保健做法的效用，并允许在分配缓解风险的资金和资源方面做出数据驱动的决定。3 .“预见事件发生时，可预见事件发生时，可预见事件发生时，可预见事件发生时，可预见事件发生时，可预见事件发生时，可预见事件发生时，可预见事件发生时，可预见事件发生时，可预见事件发生时，可预见事件发生时，可预见事件发生时，可预见事件发生时，可预见事件发生时，可预见事件发生时，可预见事件发生时，可预见事件发生时，可预见事件发生时，可预见事件发生时，可预见事件发生时，可预见事件发生时，可预见事件发生时，可预见事件发生时，可预见事件发生时，可预见事件发生时，可预见事件发生时，可预见事件发生时。这个鳍,des entretiens安大略省的高频美尼斯用onze机构etablies在美国校正mis在地方一个certaine印版de systeme de治理des事件等ceux-ci安大略省的套间高频利用倒教唆者澄清器我du地形等ses甚至l 'avant到。关于事件的问题，我们可以简单地说，我们可以把这些事件看作是一个简单的过程，我们可以把这些事件看作是一个简单的过程，我们可以把这些事件看作是一个简单的过程。综上所述，不确定的是，不确定的是，不确定的是，不确定的是，不确定的是，不确定的是，不确定的是，不确定的是，不确定的是，不确定的是，不确定的是，不确定的是，不确定的是，不确定的是:四种情况是，将所有的samsames视为风险，将所有的samsames视为程序，将所有的samsamer视为效用，将所有的samsamer视为措施，将所有的samsamer视为工具，将所有的samsames视为工具，将所有的samsames视为资源，将所有的samsames视为资源，将所有的samsames视为资源，将所有的samsames视为资源，将所有的samsames视为资源，将所有的samsames视为资源。zusmenfassung " Aus Vorfällen lerenund sich widerstandsfähig erholen:未来管理的整合在die präventive实践中的未来管理" Von zerstörten Kunstwerken他的未来管理的整合Dächern können die Lehren和工具的未来管理的整合<s:1>在die Einsatz在der präventiven未来管理的未来管理的整合，um den langfristigen Erhalt和die institutionelle Resilienz zu unterstzzen。德国德国德国德国德国德国德国德国德国德国德国德国德国德国德国德国德国德国德国德国德国德国德国德国德国德国德国德国德国德国德国德国德国德国德国德国德国德国德国德国德国德国德国德国德国德国德国德国《科学管理》(Notfällen)，《科学进展》，《科学进展》，《科学进展》，《科学进展》，《科学进展》，《科学进展》，《科学进展》，《科学进展》。德国经济研究与发展，德国系统文献，德国分析与讨论Zwischenfällen，德国有效经济研究与发展<e:1>与发展，德国经济研究与发展<s:2>与发展:德国经济研究与发展<e:1>与发展，德国经济与发展发展与发展，德国经济与发展与发展，德国经济与发展与发展，德国经济与发展与发展，德国经济与发展，德国经济与发展，德国经济与发展。resume " Aprendiendo de los incidents y recuperándose con resiliencia: integración de la gestión de incidentes en las prácticas de atención prevententiva " las herramientas usadas通过las lecciones aprendias durante las gestiones de incidents (desde eventtos cotidianos hasta emergencies emergenses)通过应用程序适应事件(desde eventos cotidianos hasta emergencies)，通过así facilitar la preservación a large plazo y la resiliencia机构。Con este fin, se realrealon entrevistes, once instituiones estadoundenses que habían inplantado algún tipo de sistema de gestión de incidentusado, posterimente, para ayudar, a determinel estado del sector通过我们的需求de cara al future。“gestión事件管理”是一个过程，是一个过程，是一个过程，是一个过程，是一个过程，是一个过程，是一个过程。 Sin embargo, los resultados también demuestran que, cuando se hace de forma eficaz, la documentación, el análisis y el debate sistemático de los incidentes pueden aportar información en muchos aspectos para orientar el cuidado preventivo, como proporcionando datos para las evaluaciones de riesgos, mejorando la planificación de emergencias y los procedimientos de respuesta, demostrando la utilidad de las prácticas de atención preventiva y permitiendo tomar decisiones sobre la asignación de fondos y recursos para la mitigación basadas en datos.摘要“在事件中学习并顽强复原：将事件管理纳入预防性保护实践”从日常工作到紧急情况，事件管理的经验和方法可用于预防性保护，以助于长期保护和机构复原。为此，我们采访了 11 家运用某些事件管理系统的美国机构，并以此来理清该领域的现状及未来需求。事件管理并非一个简单的过程，在访谈中我们强调了它需要进一步的指导和手段支持。然而，访谈结果也表明，如果能有效地进行系统的事件记录、分析和讨论，可在诸多方面为预防性保护提供信息：为风险评估、改进应急计划和响应程序提供数据；证实预防性保护实践的效用；以及在资金和资源分配方面考虑以数据为导向的决策。Keywords: collectionsincidentriskpreparednessresiliencepreventive AcknowledgementsSpecial thanks go to Daniel Burge, who was an invaluable partner in conceiving and developing these ideas, and individuals from the following institutions who provided insights into the practice of incident management at collecting institutions based on their experiences (in alphabetical order): Art Institute of Chicago, Canadian Conservation Institute, Cardiff University, Colonial Williamsburg, Conservation Center for Art & Historic Artifacts, Curae Collections Care LLC, Glenstone Museum, Historic New England, National Park Service, New York Public Library, Smithsonian Institution, and others who provided resources via email. Thanks as well to the two anonymous reviewers and Icon editorial team who provided valuable feedback for the development of this article.Notes1 Canadian Conservation Institute and International Centre for the Study of the Preservation and Restoration of Cultural Property, A Guide to Risk Management of Cultural Heritage (Government of Canada and ICCROM, 2016).2 Rob Waller, Assessing and Managing Risks to Collections: An Introduction to the Cultural Property Risk Analysis Model (CPRAM) (workshop, Leipzig, Germany, 10 November 2018).3 Personal communication by email with Renate van Leijen and Agnes Brokerhof of RCE, spring 2021.4 See, for example, National Park Service, ‘Chapter 10: Emergency Planning’, in Museum Handbook, Part I (NPS: 2019), 10:48, 10:88–10:89, https://www.nps.gov/museum/publications/mhi/Chap10.pdf (accessed 10 August 2023).5 Samantha Owens, ‘Learning from Incidents: Artwork Interaction Reporting and Lessons’ (paper presented at the annual meeting for the American Institute for Conservation, 3 May–24 June 2021).6 Angela Chang, Penley Knipe, and Kate Smith, ‘Preventive Conservation in the Renovation of the Harvard Art Museums: Before, During, and Ever After’ (paper presented at the annual meeting for the American Institute for Conservation, Chicago, Illinois, 28 May–2 June 2017).7 See, for example, Doris Hamburg, ‘Chapter 7: Safeguarding Heritage Assets—The Library of Congress Planning Framework for Preservation’, in To Preserve and Protect: The Strategic Stewardship of Cultural Resources (Washington: Library of Congress, 2002), https://www.nps.gov/parkhistory/online_books/preserve_protect/chap7.html (accessed 10 August 2023).8 On implementation, see, for example, Jason Hand, Post-Incident Reviews: Learning from Failure for Improved Incident Response (Sebastopol, CA: O’Reilly Media, 2017). On barriers see, for example, European Safety Reliability & Data Association, Barriers to Learning from Incidents and Accidents (ESReDA, 2015), https://www.esreda.org/wp-content/uploads/2021/01/ESReDA-barriers-learning-accidents-1.pdf (accessed 10 August 2023). Both of these resources were fundamental to organising the thoughts presented here.9 Cf. Irene Karsten, ‘Identifying Collections Vulnerable to Disasters: Evidence from Risk Analysis of Rare Events’, Journal of the Canadian Association for Conservation 44 (2019): 27.10 See, for example, Silvia Manrique Tamayo and Clara Huisman, ‘Cognito Forms: A Comprehensive Solution for Collection Surveys and Condition Reports’ (paper presented at the annual meeting for the American Institute for Conservation, Jacksonville, Florida, 16–20 May 2023).11 Hand, Post-Incident Reviews, 65.12 Cf. Joseph Grenny et al., Crucial Conversations: Tools for When Stakes Are High (New York: McGraw Hill, 2021).13 Hand, Post-Incident Reviews, 64.14 Hand, Post-Incident Reviews, 64.15 Waller, Assessing and Managing Risks to Collections.16 Canadian Conservation Institute and International Centre for the Study of the Preservation and Restoration of Cultural Property, A Guide to Risk Management of Cultural Heritage.Additional informationNotes on contributorsKelly McCauley KrishKelly McCauley Krish is the Senior Preventive Conservator at the National Museum Cardiff within Amgueddfa Cymru. She is a Professional Associate of the American Institute for Conservation, and Chair of their Preventive Care Network. 凯利参与了许多保护领域的研究和可持续发展倡议，包括评估历史建筑内不同环境措施的成本效益的项目，以及将污染物监测整合到更可持续的机械系统运行中。

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来源期刊

Journal of the Institute of Conservation HUMANITIES, MULTIDISCIPLINARY-

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1.50

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0.00%

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期刊介绍： The Journal of the Institute of Conservation is the peer reviewed publication of the Institute of Conservation (Icon). As such, its aims reflect those of Icon, to advance knowledge and education in conservation and achieve the long term preservation and conservation of moveable and immoveable cultural heritage. The Journal provides a collective identity for conservators; it promotes and supports both the profession and professionalism. With international contributions on all aspects of conservation, it is an invaluable resource for the heritage sector. The specific aims of the Journal are to: 1. promote research, knowledge and understanding of cultural heritage conservation through its history, practice and theory 2. provide an international forum to enable and disseminate advances in research, knowledge and understanding relating to conservation and heritage 3. champion and support professional standards of heritage conservation in the UK and internationally 4. provide a permanent record of issues relating to conservation and heritage 5. be financially and operationally sustainable. To achieve these aims, the Journal invites contributions from all those involved in the conservation of cultural heritage and related activities. Areas of interest include understanding cultural heritage materials and their degradation; subject reviews and histories of cultural heritage materials and conservation treatments; new, innovative or improved approaches to conservation and collections care theory, practice, communication, management and training; case studies demonstrating new, innovative or improved approaches; and conservation in its wider context. Submitters are encouraged to demonstrate how their work is of practical application to conservation. To maintain professional standards and promote academic rigour, submissions of articles and shorter notices are subject to an anonymous peer review process.