Collaborative attitudes and perceived usefulness to increase the intentions to use internet banking

Abstract

The purpose of this study is to investigate how attitudes and intentions toward using internet banking are affected by perceived usefulness. In this study, a questionnaire survey was used. This study was conducted in an internet-enabled national banking institution in the province of East Java. The population of this study are the people who conducted transactions through the banks BCA, BNI, Mandiri, and CIMB Niaga's internet banking in East Java region. This study discovered that all of the assessed hypotheses are significant. According to these findings, perceived usefulness has a significant effect on customer attitudes in using internet banking; perceived usefulness has a significant effect on the intention to use internet banking; and attitude has a significant effect on intention to use internet banking. The novelty of this research is merging of variables from theory of planned behaviour and variables from theory acceptance model which produces a combined variable between them.