“Swamped with information”: a qualitative study of family physicians' experiences of managing and applying pandemic-related information

IF 1.5 Q2 COMMUNICATION
Gillian Young, Maria Mathews, Lindsay Hedden, Julia Lukewich, Emily Gard Marshall, Paul Gill, Madeleine McKay, Dana Ryan, Sarah Spencer, Richard Buote, Leslie Meredith, Lauren Moritz, Judith B. Brown, Erin Christian, Eric Wong
{"title":"“Swamped with information”: a qualitative study of family physicians' experiences of managing and applying pandemic-related information","authors":"Gillian Young, Maria Mathews, Lindsay Hedden, Julia Lukewich, Emily Gard Marshall, Paul Gill, Madeleine McKay, Dana Ryan, Sarah Spencer, Richard Buote, Leslie Meredith, Lauren Moritz, Judith B. Brown, Erin Christian, Eric Wong","doi":"10.3389/fcomm.2023.1186678","DOIUrl":null,"url":null,"abstract":"Introduction Providing family physicians (FPs) with the information they need is crucial for their participation in a coordinated pandemic or health emergency response, and to allow them to effectively run their practices. Most pandemic planning documents do not address communication plans specific to FPs. This study describes FPs' experiences and challenges with information management during the COVID-19 pandemic in Canada. Methods We conducted semi-structured qualitative interviews with FPs across four Canadian regions and asked about their roles during different pandemic stages, as well as facilitators and barriers they experienced in performing these roles. We transcribed the interviews, used a thematic analysis approach to develop a unified coding template across the four regions, and identified recurring themes. Results We interviewed 68 FPs and identified two key themes specifically related to communication. The first is FPs' experiences obtaining and managing information during the COVID-19 pandemic. FPs were overwhelmed by the volume of information and had difficulty applying the information to their practices. The second is the specific attributes FPs need from the information sent to them. Participants wanted summarized and consistent information from credible sources that are relevant to primary care. Discussion Providing clear, collated, and relevant information to FPs is essential during pandemics and other health emergencies. Future pandemic plans should integrate strategies to deliver information to FPs that is tailored to primary care. Findings highlight the need for a coordinated communication strategy to effectively inform FPs in health emergencies.","PeriodicalId":31739,"journal":{"name":"Frontiers in Communication","volume":"9 1","pages":"0"},"PeriodicalIF":1.5000,"publicationDate":"2023-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"2","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Frontiers in Communication","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.3389/fcomm.2023.1186678","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"COMMUNICATION","Score":null,"Total":0}
引用次数: 2

Abstract

Introduction Providing family physicians (FPs) with the information they need is crucial for their participation in a coordinated pandemic or health emergency response, and to allow them to effectively run their practices. Most pandemic planning documents do not address communication plans specific to FPs. This study describes FPs' experiences and challenges with information management during the COVID-19 pandemic in Canada. Methods We conducted semi-structured qualitative interviews with FPs across four Canadian regions and asked about their roles during different pandemic stages, as well as facilitators and barriers they experienced in performing these roles. We transcribed the interviews, used a thematic analysis approach to develop a unified coding template across the four regions, and identified recurring themes. Results We interviewed 68 FPs and identified two key themes specifically related to communication. The first is FPs' experiences obtaining and managing information during the COVID-19 pandemic. FPs were overwhelmed by the volume of information and had difficulty applying the information to their practices. The second is the specific attributes FPs need from the information sent to them. Participants wanted summarized and consistent information from credible sources that are relevant to primary care. Discussion Providing clear, collated, and relevant information to FPs is essential during pandemics and other health emergencies. Future pandemic plans should integrate strategies to deliver information to FPs that is tailored to primary care. Findings highlight the need for a coordinated communication strategy to effectively inform FPs in health emergencies.
"信息泛滥":对家庭医生管理和应用流行病相关信息经验的定性研究
向家庭医生提供他们所需的信息对于他们参与协调一致的大流行或突发卫生事件应对,并使他们能够有效地开展业务至关重要。大多数大流行规划文件不涉及针对FPs的传播计划。本研究描述了加拿大COVID-19大流行期间FPs在信息管理方面的经验和挑战。我们对加拿大四个地区的FPs进行了半结构化的定性访谈,并询问他们在不同的流行病阶段所扮演的角色,以及他们在扮演这些角色时遇到的促进因素和障碍。我们将访谈记录下来,使用主题分析方法在四个地区开发统一的编码模板,并确定重复出现的主题。我们采访了68名FPs,并确定了两个与沟通相关的关键主题。首先是新冠肺炎大流行期间FPs获取和管理信息的经验。FPs被大量的信息所淹没,很难将这些信息应用到他们的实践中。第二是FPs需要从发送给他们的信息中获得的特定属性。参与者希望从可靠来源获得与初级保健相关的总结和一致的信息。在大流行和其他突发卫生事件期间,向FPs提供明确、整理和相关的信息至关重要。未来的大流行计划应纳入向FPs提供适合初级保健的信息的战略。调查结果强调需要制定协调一致的沟通战略,以便在突发卫生事件中有效地向FPs提供信息。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
求助全文
约1分钟内获得全文 求助全文
来源期刊
CiteScore
3.30
自引率
8.30%
发文量
284
审稿时长
14 weeks
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
确定
请完成安全验证×
copy
已复制链接
快去分享给好友吧!
我知道了
右上角分享
点击右上角分享
0
联系我们:info@booksci.cn Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术官方微信