Digital team coaching for workplace communication: longitudinal evaluation of recipients’ perceptions

IF 1.6 Q3 MANAGEMENT
Davide Giusino, Marco De Angelis, Rudolf Kubík, Carolyn Axtell, Luca Pietrantoni
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Abstract

Purpose The purpose of this study is to describe the implementation of a digital-based team coaching intervention aimed at improving team communication in the workplace through social network visualization. The study examined recipients’ perceptions of the intervention at two time points and assessed the temporal stability of various factors, including the intervention’s integrity, design, transferability, acceptance and the usability of the adopted visualization tool. The moderating role of digital usability was also evaluated. Design/methodology/approach Four team coaching sessions were delivered to 62 participants from seven teams across three departments within a large public health-care organization in Northern Italy. Perceptions of the intervention dimensions were collected after the second and fourth sessions. Findings Results indicated that, at both time points, recipients appreciated the intervention’s integrity and usability more than its design, transferability and acceptance. Furthermore, no significant changes in recipients’ perceptions were observed over time. The transferability of the intervention was significantly associated with its acceptance, but only when the usability of the digital tool was high. Research limitations/implications The study enriches existing literature on digital interventions in group communication by focusing on process dimensions like recipients’ perceptions of various aspects and the implementation process. Furthermore, the study underscores the potential of integrating specific techniques such as sociomapping and coaching within health-care organizations, encouraging more research and development in these areas. Practical implications The study emphasizes the critical role of usability and integrity in digital-based team coaching interventions, suggesting that high-quality, user-friendly tools not only lead to initial effectiveness but also sustain positive impacts over time, while also increasing transferability and acceptance. Originality/value The present study uniquely deploys a longitudinal approach to examine recipients’ perceptions of a digital-based intervention that combines social network visualization and team coaching to enhance team communication.
工作场所沟通的数字化团队辅导:接受者感知的纵向评估
本研究的目的是描述一个基于数字的团队指导干预的实施,旨在通过社交网络可视化改善工作场所的团队沟通。该研究在两个时间点检查了接受者对干预的看法,并评估了各种因素的时间稳定性,包括干预的完整性、设计、可转移性、可接受性和所采用的可视化工具的可用性。对数字可用性的调节作用也进行了评价。设计/方法/方法在意大利北部的一个大型公共保健组织内,对来自三个部门的七个小组的62名参与者进行了四次小组指导。在第二次和第四次会议后收集对干预维度的看法。结果表明,在这两个时间点,接受者更欣赏干预措施的完整性和可用性,而不是其设计、可转移性和可接受性。此外,随着时间的推移,接受者的看法没有显著变化。干预的可转移性与其接受程度显著相关,但只有在数字工具的可用性很高的情况下。研究局限/启示本研究通过关注过程维度,如接受者对各方面的感知和实施过程,丰富了现有关于群体传播中数字干预的文献。此外,该研究强调了在保健组织内整合社会测绘和辅导等具体技术的潜力,鼓励在这些领域进行更多的研究和开发。该研究强调了可用性和完整性在基于数字的团队指导干预措施中的关键作用,表明高质量、用户友好的工具不仅能带来最初的有效性,还能随着时间的推移保持积极的影响,同时还能提高可转移性和接受度。原创性/价值本研究独特地采用纵向方法来检验接受者对结合社会网络可视化和团队指导以增强团队沟通的基于数字的干预的看法。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
3.40
自引率
29.40%
发文量
28
期刊介绍: This international journal contributes to the successful implementation and development of work teams and team-based organizations by providing a forum for sharing experience and learning to stimulate thought and transfer of ideas. It seeks to bridge the gap between research and practice by publishing articles where the claims are evidence-based and the conclusions have practical value. Effective teams form the heart of every successful organization. But team management is one of the hardest challenges faced by managers.
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