Information Systems Usage on Enhancing Port Performance Perceived Service Quality as a Mediating Role: The Case Study of Container Terminals in Tanzania

Abstract

The study aim is to evaluates system information usage to enhance seaport performance perceived service quality as mediating role using Dar es Salaam, Tanga, and Mtwara ports of Tanzania mainland, as an example. The usage of Information Systems in the seaport area is unavoidable for enhancing the performance of the ports. However, efforts have been taken to invest information system in the ports of Tanzania. Still, the information system in the port of Tanzania is a critical challenge in its implementation. PLS-SEM technique was used to investigate the constructs relationship (factors enhancing port performance). The study results showed that information systems are relevant factors to port performance and best mediate port service quality. Only management as service quality dimension appeared to be a significant positive factor in predicting the container terminal performance. The model is predictive relevant; hence it is well sufficient to use for decision-making in container terminals of Tanzania